dusty wrote
BTW I placed this order primarily as a test to see for myself just how bad the system has gotten.
My actual mileage varied from Dusty's experience.
My order is from 11/9/2020, ten line items of which I still don't have three, roughly half measured in $US. I couldn't get through by phone, but CS was initially responsive (sort of) to emails. They split my order due to backordered items, but the items not shipped included items I expected based on the original order confirmation, and I am evidently to be charged an additional ~$13 for the split. They did not provide the new order number but they were responsive to another email asking for it.
CS has been non-responsive to emails about this order from 11/23/2020 and updated 1/9/2021. The online order status remains unchanged and uninformative. Two of the three items still not shipped are items that should have been shipped on my split order according to the original confirmation. So I'm at 10+ weeks on the order and 8+ weeks on email response.
I understand and appreciate that Shopsmith backorders items, many sellers do not. I'd like to know in advance what items are not available and estimated ship dates. I don't think customers should be charged extra for shipping or other fees for delayed items, but I can live with that if it is explained in advance so I have a choice. Failure to respond to customer queries should be as unacceptable to SS as it is to me. This is not the only order I've had in 2020 that had this level of non-responsiveness.
- David
