We were told (when I was in real estate) that research has shown that a customer's attitude begins to deteriorate when he is put on hold, and it only takes 17 seconds for that attitude to become predominantly negative.beeg wrote:Ya forgot that they also HELP people with problems or questions.
Search found 57 matches
- Fri Oct 22, 2010 3:50 pm
- Forum: General Woodworking
- Topic: Shopsmith Customer Service experience
- Replies: 26
- Views: 7435
- Mon Oct 04, 2010 10:12 am
- Forum: Community
- Topic: The end of Harbor Freight Tools????
- Replies: 20
- Views: 9216
I have seen plenty of trash at HF, including the $19 imitation Sawzall that didn't saw all, or even anything. On the other hand, I've bought a number of little things that, as someone else said, aren't mission critical. There are a few fantastic bargains. You can get a fantastic Japanese dovetail sa...
- Sat Aug 28, 2010 12:07 pm
- Forum: Community
- Topic: Shopsmith parts in carry-on baggage?
- Replies: 18
- Views: 4154
Three or four years ago I purchased a really nice knife sharpening system as a gift for our son. I mailed it priority. About two weeks after Christmas I finally asked my son how he liked it. The silence said it all. He never did receive it. When I complained to the PO they referenced a mail truck t...
- Fri Aug 27, 2010 12:27 pm
- Forum: Maintenance and Repair
- Topic: Finish on lathe cup?
- Replies: 2
- Views: 2054
Finish on lathe cup?
I asked this question about the metal table for the band saw, but maybe the answer is different for these. The lathe cups and drives have a black finish on them. I'm guessing it's some sort of black oxide finish, since it isn't paint, it doesn't stop rust, and any rust remover takes it right off. An...
- Thu Aug 26, 2010 11:49 pm
- Forum: Community
- Topic: Shopsmith parts in carry-on baggage?
- Replies: 18
- Views: 4154
I DO know that both FedEx and UPS usually move stuff much faster than they have to, then hold it until the guaranteed delivery date. I've watched a guitar sit in the UPS terminal in Mesquite, TX, for four days before they would deliver it to me. But then, if they were in the habit of delivering earl...
- Thu Aug 26, 2010 11:18 pm
- Forum: Community
- Topic: Shopsmith parts in carry-on baggage?
- Replies: 18
- Views: 4154
- Thu Aug 26, 2010 9:55 am
- Forum: Community
- Topic: Shopsmith parts in carry-on baggage?
- Replies: 18
- Views: 4154
Shopsmith parts in carry-on baggage?
We're up visiting my wife's mom in Massachusetts. It was her dad who gave us the Shopsmith. I knew some parts were missing, so I took a quick look in the shed and found the lathe cups and lathe spur that were missing, in addition to the 1/2 inch router chuck and a router bit. Now...the question is, ...
- Mon Aug 23, 2010 9:56 am
- Forum: Maintenance and Repair
- Topic: Just won a SS jointer - HOW DO I ATTACH IT?
- Replies: 37
- Views: 13802
- Mon Aug 09, 2010 4:59 pm
- Forum: Maintenance and Repair
- Topic: A true replacement belt
- Replies: 12
- Views: 7722
- Mon Aug 09, 2010 1:46 pm
- Forum: Maintenance and Repair
- Topic: A true replacement belt
- Replies: 12
- Views: 7722
When I have more time, I'll take off the belt cover, run it up to full speed and down to minimum speed and either take photos or a video. I don't know what full speed actually is on the ShopSmith in RPM, but it sounds plenty fast enough. But, let's say it's normally (just to pull a number out of the...