SS Email Specials

mountainbreeze · Post by **mountainbreeze** » Mon Mar 19, 2012 10:16 am

Over the last several months, I have on at least 3 occasions signed up for the Shopsmith email offers. I have yet to receive one (my spam folder is also empty). How often are these email offers sent out?

dusty · Post by **dusty** » Mon Mar 19, 2012 10:36 am

mountainbreeze wrote:Over the last several months, I have on at least 3 occasions signed up for the Shopsmith email offers. I have yet to receive one (my spam folder is also empty). How often are these email offers sent out?

I cannot specifically answer your question but I will say that the flow of email specials has been quite regular.

There is one right now that expires tomorrow and another the expires on the 22nd. There have been at least seven since 3/2/2012 (have not been deleted from my email).

Is it possible that by signing up multiple times you have helped create a problem. If there are conflicting differences in say your address or name, when you sign up, that may mess up the computer mailing system. Example: Last Name/Initials/Address vs Last Name/First Name/Address. I have worked with systems that would see this as a conflict; two addressees at the same address resulting in neither being recognized.

heathicus · Post by **heathicus** » Mon Mar 19, 2012 10:37 am

I used to get the email offers until my wife ordered some stuff off my wish list a couple years ago. Then she started getting the emails and I no longer got them. I've tried to sign up several times since then, but to no avail. And my wife hasn't gotten an email in about 3 months either...

dusty · Post by **dusty** » Mon Mar 19, 2012 10:47 am

heathicus wrote:I used to get the email offers until my wife ordered some stuff off my wish list a couple years ago. Then she started getting the emails and I no longer got them. I've tried to sign up several times since then, but to no avail. And my wife hasn't gotten an email in about 3 months either...

Hopefully this is one of those threads that Shopsmith reads. It does appear as though there might be a kink in the email system.

It appears as though email specials have been coming at a rate of at least 1 or 2 a week. If this problem is as pervasive as it seems, it could have potentially serious impact on sales.

mountainbreeze · Post by **mountainbreeze** » Mon Mar 19, 2012 10:58 am

[quote="dusty"]... Is it possible that by signing up multiple times you have helped create a problem. If there are conflicting differences in say your address or name, when you sign up, that may mess up the computer mailing system. Example: Last Name/Initials/Address vs Last Name/First Name/Address. I have worked with systems that would see this as a conflict]

I guess that's possible but, even after I signed up the first time I did not receive any emails.

beeg · Post by **beeg** » Mon Mar 19, 2012 11:24 am

For awhile I was receiving two of the same email. Until I cancelled one of them. Also the email specials come out on Monday, Wednesday and Fridays.

SDSSmith · Post by **SDSSmith** » Mon Mar 19, 2012 12:26 pm

I know it can be frustrating when you do not receive the email specials directly. Here, however, is a link that you can follow to see what is on 'special'. You can always bookmark it and keep it on your desktop. Generally, Shopsmith sends out two email specials a week.

paulmcohen · Post by **paulmcohen** » Mon Mar 19, 2012 12:36 pm

Send an email to customerservice@shopsmith.com and tell them you want to be on the list. I asked for a catalog and one is in the mail, still great customer service.

algale · Post by **algale** » Mon Mar 19, 2012 12:40 pm

I suspect you are going to start receiving email specials again and soon. I had stopped receiving them months ago and nothing I did seemed to work.

When I mentioned it in the forum, I started receiving them again within a matter of days. I don't believe this is a coincidence. As recently has been shown, the administrator is actively watching this forum -- perhaps more carefully than in the past -- and has directly responded to some issues raised by forum members. I think this is an encouraging development from Shopsmith.

mountainbreeze · Post by **mountainbreeze** » Wed Mar 21, 2012 9:22 am

I got in contact with customer service and they promptly replied indicating that I was correctly entered into their system and should be receiving their emails. I have no "blocked" addressed and my spam folder has nothing in it from Shopsmith. Just unlucky I guess.