joshh wrote:If you have a powerpro headstock that's back at shopsmith for repair, they damn sure owe you a loaner headstock. Who told you no?! And they knew they had your powerpro?!
To end the confusion here, when I sent in my PowerPro for repair, I asked for a loaner and they sent one with no hesitation. All available loaners are the older style floating sheave models. This is no problem for someone who wants to get a project finished. I think you have to ask for a loaner, rather than they will shop one automatically. To get one it only takes "Please send me a loaner" There will be no more discussion and the loaner will arrive in shipping time of several days.
I hasitate to say they OWE you one! The nest ime I sent the PowerPro in for repair, I didn't need or want a loaner. If I would have gotten one, it would have been shipped right back.
Needless to say - all of the shipping cost are paid by Shopsmith. Their service is GREAT!
Octogenarian's have an earned right to be a curmudgeon.
Chuck in Lancaster, CA
The first service rep told me no but when I got back in touch with the original service rep she said they would send a loaner if they had one. I told her not to bother as I had made other arrangements for completing my project.
wrmnfzy wrote:The first service rep told me no but when I got back in touch with the original service rep she said they would send a loaner if they had one. I told her not to bother as I had made other arrangements for completing my project.
Got the box in from SS today and sent my headstock back today. Will keep apprised of the progress.
A whisper from experience - - It seems like an extremely long wait for "the box", "the fix", the return, the re-install, but after that's past, - - euphoria
All frustrations are soon forgotten (almost):D
Hang in there!:) Pretty soon it'll all be GOOD!:D
Glad you found your fix for the bandsaw!
Octogenarian's have an earned right to be a curmudgeon.
Chuck in Lancaster, CA
It took 3 days to get here from initial sending date so using that logic (ha) they should get it tomorrow. We'll see, you can bet I'll be on the phone being a pain in the place where the sun don't shine.
wrmnfzy wrote:Got my Power Pro back in one week, all working.
'All good' then?
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Goldie(Bought New SN 377425)/4" jointer/6" beltsander/12" planer/stripsander/bandsaw/powerstation /Scroll saw/Jig saw /Craftsman 10" ras/Craftsman 6" thicknessplaner/ Dayton10"tablesaw(restoredfromneighborstrashpile)/ Mark VII restoration in 'progress'/ 10E[/size](SN E3779) restoration in progress, a 510 on the back burner and a growing pile of items to be eventually returned to useful life. - aka Red Grange
