Then on top of this. The unit seems to be making excessive noise from the quill.
![Mad :mad:](./images/smilies/mad.gif)
![Mad :mad:](./images/smilies/mad.gif)
It would be nice to have a local SS servicer!
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Nick wrote:Since you are a big enough man to apologize, jb, let me be a big enough man to explain.
The reason we have chosen not to publish our manuals in .pdf format is that there is not such thing as an old Mark V. All the machines out there (estimated at 200,000 in use, another 300,000 restorable) can be refurbished and upgraded to perform like one straight off the assembly line. Consequently service parts and upgrades are a major part of our business. Somewhere between 12,000 and 20,000 Mark Vs change hands each year, many of them missing owner's manuals. The best way we have found to locate new owners so we can offer them parts and accessories is to make them come to us for a manual.
The reason that you may sometimes be told to read the manual is that it is not Customer Service's job to read it to you. We will talk to you all day about problems you may have with instructions in the manual, but if we find you don't have one or haven't opened it, we will ask you to get one and call us back when you have read it. Remember, it's called "Customer" Service.
There you go. You may not like these answers, but these are two things we have to do to stay in business. I doubt you would have driven 80 miles to pick up a Mark V in such sad shape if we weren't still in business and you didn't know where to get the parts you need to put it back to rights.
With all good wishes,