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Read the thread, Ed. He had contact on 8Jun. Not all good news.Ed in Tampa wrote:Do we have a recent update of this situation? Has it been resolved or is it still on going?
And is the reason for my observation. You can't deny there have been a change in how SS handles things now. I think it is personnel, Just an observation ....dusty wrote:Read the thread, Ed. He had contact on 8Jun. Not all good news.Ed in Tampa wrote:Do we have a recent update of this situation? Has it been resolved or is it still on going?
As I( have said earlier, I would be INITIATING calls on a regular basis if I was in his situation.
In this case, for some strange reason, Customer Service is "inoperative".
Not denying that there have been some undesirable changes. Just implying that they do not necessarily indicate doom is on the horizon. The loss of or the injection of new pewrsonnel always comes with some sort of consequences. I think we are witness to some of those changes.rjent wrote:And is the reason for my observation. You can't deny there have been a change in how SS handles things now. I think it is personnel, Just an observation ....dusty wrote:Read the thread, Ed. He had contact on 8Jun. Not all good news.Ed in Tampa wrote:Do we have a recent update of this situation? Has it been resolved or is it still on going?
As I( have said earlier, I would be INITIATING calls on a regular basis if I was in his situation.
In this case, for some strange reason, Customer Service is "inoperative".
I am so sorry I completely missed the June 9 situation update. Not sure how but I totally missed it.dusty wrote:Read the thread, Ed. He had contact on 8Jun. Not all good news.Ed in Tampa wrote:Do we have a recent update of this situation? Has it been resolved or is it still on going?
As I( have said earlier, I would be INITIATING calls on a regular basis if I was in his situation.
In this case, for some strange reason, Customer Service is "inoperative".
The "old Shopsmith" was adequately manned to deal with the situation. The "new Shopsmith" will get there. Just give them time. Someone once said "Rome was not built in a day". Neither will be the "new Shopsmith".Ed in Tampa wrote:I am so sorry I completely missed the June 9 situation update. Not sure how but I totally missed it.dusty wrote:Read the thread, Ed. He had contact on 8Jun. Not all good news.Ed in Tampa wrote:Do we have a recent update of this situation? Has it been resolved or is it still on going?
As I( have said earlier, I would be INITIATING calls on a regular basis if I was in his situation.
In this case, for some strange reason, Customer Service is "inoperative".
That said I think the correct solution would be send a new headstock and returning the old one. But I don't think that will happen. Sad situation both for the customer and Shopsmith.
I am fairly certain the old Shopsmith would have never let the situation get to this point.
Now it is the old Shopsmith would be making Herculean efforts to correct it as fast as possible.
Lets hope the Emperor is properly attuned!!dusty wrote:The "old Shopsmith" was adequately manned to deal with the situation. The "new Shopsmith" will get there. Just give them time. Someone once said "Rome was not built in a day". Neither will be the "new Shopsmith".Ed in Tampa wrote:I am so sorry I completely missed the June 9 situation update. Not sure how but I totally missed it.dusty wrote:
Read the thread, Ed. He had contact on 8Jun. Not all good news.
As I( have said earlier, I would be INITIATING calls on a regular basis if I was in his situation.
In this case, for some strange reason, Customer Service is "inoperative".
That said I think the correct solution would be send a new headstock and returning the old one. But I don't think that will happen. Sad situation both for the customer and Shopsmith.
I am fairly certain the old Shopsmith would have never let the situation get to this point.
Now it is the old Shopsmith would be making Herculean efforts to correct it as fast as possible.
Surprise! I got home last night and found a box on my doorstep. 'What was this?' I wondered as I entered the house to find my voice mail line blinking. It was a message from ShopSmith support saying they had over-nighted the replacement control panel yesterday (Thursday 6/8) and it should be at my house by the end of today (Friday 6/9). Sure enough, checking the box I found it was from ShopSmith and inside was a control panel, PowerPro installation paperwork, and DVD. Yea!dusty wrote: The "old Shopsmith" was adequately manned to deal with the situation. The "new Shopsmith" will get there. Just give them time. Someone once said "Rome was not built in a day". Neither will be the "new Shopsmith".
