JPG wrote
From what has been said here, I have to agree that more time is devoted to the answers being given. With a backlog of incoming calls, I see a perceived need for quick answers.
False IMO. Quick also has to be correct. Correct is what appears to be missing.
BTW "early" in what time zone? Dayton is EDT.
JPG, yeah I agree. Accuracy is important, but also expectations are wide open. For example, if I go and purchase new furniture at any store it is typically 8-12 weeks lead time and you are
told this and expect this. If I order from one of the Shopsmith weekly sales and I place my order early in the week, then I get my order typically within a week or two. No complaints. If I order late in the week on one of their sales, I have fallen into a different queue (beyond the initial inventory or production run) and end up waiting 2 months for fulfillment on what was a weekly sale! So, I have personally seen inconsistent deliveries on weekly sales from Shopsmith, but also long lead times (expected) on "rare" items like speed reducer, 5 feet extension tubes, table extension bracket (555997), adjustable stop collars, table insert blanks, etc, etc. IF I had ordered something "rare" and gotten an email from Shopsmith stating expected lead time is 6 months, then I know that I need to wait 6 months for it and I can plan around it. If I can wait great, if I need it asap then maybe I cancel the order and make some kind of other arrangements. The problem is ordering from Shopsmith has open ended expectations and there is zero communication after an order is placed. It can take 1 week to 1+ year to fulfill an order with Shopsmith. This
could be alleviated if customer service would give accurate information when I call to inquire.
I really can't fathom what is "rare" and what isn't because like I have said some items I order are one of the weekly specials and it seems like if you don't order it early in the week and get high up on the list, you end up on a waitlist and have to wait for a follow-on build or something that can take 2 months. Weekly sales seem like an inventory clearing activity and if this is the case then I should expect a delay. However, I have seen comments posted that Dayton is small in size now and that they don't really carry inventory so I don't know what I should expect on order deliveries.
With regard to "early", I am up hours before Dayton phones come online. I usually try to call right when they open, but it usually takes them a few minutes for them to switch off the voicemail system and the lines to become "active".
