dusty wrote: ↑Sat Jan 09, 2021 3:38 am
Monte, I feel for you if this is all true and accurate but I have some doubts. You say you have spent 3 hours on each of six calls and have gotten no where. Come on now - complain but don't exaggerate. As for emailing a complaint to Shopsmith - forget it.
Have you checked the order status that is available on line?? What do you learn there? Online at Shopsmith.com have you checked to see what the system reports when you simply type in a part number? Call early in the morning!!!
If Shopsmith is not responsive to ALL means of communication then they are not getting the job done. PERIOD. That includes returning calls if the customer leaves a message and timely responsiveness to emails. Shopsmith offers these methods of contact, it's on them to make them work.
In my experience many issues are fully resolved via email. But at the same time many emails go without any response. But in no way has communication by email ever been worse than communication by phone. I've never had a call go through after being put on hold. I've never received a return call when I've left a message. And I've rarely received correct information when I've called.
On line order status is almost useless, IMO. "Open Items Not Shipped Yet." No kidding. That is IF I have an order number, which I frequently do not. And that is because someone eventually takes corrective action in response to an email but does not actually reply, or excludes the order info from the reply.
Only part of this report inconsistent with my experience is the 3 hours on the phone. My calls usually get dropped. But if they didn't, that would exceed my patience threshold by a lot.
I'm finding it much harder to continue to support Shopsmith while hoping that things start showing improvement.
- David