I've never had that experience, but I agree with him because damage and loss claims go easier if items are Carrier Packed (CP) in my experience. I moved every couple of years on average from 1979 to 1996 and my company provided us with decent insurance. In my experience tools had a tendency to disappear, but not be damaged. My wife's piano, OTOH, was very well packed but suffered extreme damage when we moved to Belgium and it was used in a manner similar to a wrecking ball.
- David