I enjoy the idea that I can look through a manual which is 25 years old, call a phone number, give the person a number from that manual and receive a part. Additionally, the person on the other end of that conversation has been bright, engaging and willing to go to extremes to help.
My only true frustration with Shopsmith is when I order a part through them which I could have purchased locally at a significant savings and no wait time (I try and support local business in my small town) or mail order alternative (aka Amazon, etc.), again much cheaper and often faster.
Some examples, I ordered the remote on/off switch for my DC3300 on sale. When it arrived, I found the exact same item cheaper both locally and from Amazon. I ordered from SS presuming it would be something special which SS had had designed to work with their equipment, but it wasn't the case.
The previous version table vice was available locally (sans sliding T nuts) for less than half SS's sale price. I could have purchase six sliding T nuts with postage for the difference and SS would still have gotten my money.
I do admire Shopsmith for trying to provide nearly everything and I am certain that there are those who truly relish and appreciate the fact that they do not have to search far and wide to get something.
I have no qualms buying good quality merchandise from SS and paying a bit of a premium to ensure i have quality parts and personnel available and access to this forum. However, when 'their' merchandise is not really 'their's' and is available elsewhere, I would appreciate them letting me know of the alternative especially when they don't have it in stock

. But that is a small thing compared to the overall scheme.
One thing I 'would' appreciate is a form of online quantity. I do realize that within the description is a disclaimer which says whether or not the item might be needed to be built. How about a quantity available as of some date (even within the last week!) and if something will need to be back ordered, how many more are waiting. I realize for non Shopsmith items like Nova, etc. which have a Shopsmith extra or modification, this may be cumbersome.
The simple fact for me is that I have purchased most of what I will be buying from Shopsmith. I hope for those who will be buying what ever they need from Dayton, that those doors stay open for many decades.
Be well,
Ben