I have waxed the beds
The fence is square. I am not sure if it is within 0.001" but it is pretty square. Since a few of my boards are 10-12" wide I even bolted on an auxiliary fence made of birch plywood (that I was using to build a few jigs)
The blades are set ever so slightly above the outfeed table. I used the ruler method noted in the manual and I even used a jointer-knife setter jig that I built. Granite the metric dial micrometers that I used didn't really have necessary accuracy at that thickness. But both methods show the knives are evenly, ever-so-slightly above the outfeed table. I might try raising them and see what happens.
I have been trying to keep and even pressure on the outfeed table with the piece flush against the fence as soon as I have enough of the board passed through.
But I am starting to suspect the operator. I have had run-ins with him before!

I think I will get a few pine boards and just run them through and tweak everything until it improves.
thanks for the suggestions. I will keep you informed of my progress.
Phil