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Posted: Tue Mar 23, 2010 3:32 pm
by damagi
I had a 510->520 upgrade kit on order that I ended up cancelling. They said that they were looking at shipping it the middle of march. Since I was able to "upgrade" to the 520 via craigslist I cancelled my order before it shipped. When I spoke to customer service they were indicating that they were shipping the upgrades in the order in which they were received.
Posted: Tue Mar 23, 2010 4:38 pm
by SDSSmith
bgroome wrote:I get a delivery date and when that date approaches and I call to check on status and am told that parts on back order and the delivery date is slipped 2 to 3 weeks and the process starts all over again.
bgroome - you might want to contact me at sdssmith51@gmail.com for an alternative.
500 to 520 upgrade
Posted: Wed Mar 24, 2010 10:43 pm
by randythewoodchuck
I ordered the 500 to 520 upgrade when offered as an email special on 2/26. I contacted them the next week and was told they were on back order and would be in on 3/12. I called again on Monday of this week and was told that part of the upgrade was not yet in and would be in on 3/26. So it is a waiting game. I've always received back orders eventually, and lately it has been a shorter wait. My suggestion is, as like everyone else, give Shopsmith a call and see what they have to say.