Bad timing

fjimp · Post by **fjimp** » Fri Dec 16, 2011 8:16 pm

It is frustrating when the sale doesn't fit my window of desire. Then again I love it when I visit a store like woodcraft expecting to spend a set amount of money for certain items and leave the store with all items and $18 more in my pocket than expected. Surprise sale don't break my heart at all. Yup the coin flips both ways. Fjimp

k8tp · Post by **k8tp** » Sat Dec 17, 2011 3:49 pm

In my opinion, having sales like this disgruntles as many customers as it pleases, maybe more. And if people like me start waiting for sales to buy the accessories they want, that's not good for SS either. Maybe I'll find something similar somewhere else, and they'll lose the sale altogether.

Back when I used to do a lot of shopping at Sears, it was common for them to tell me that if I could wait a week, there was going to be a sale on the item I came in to buy. It may not have been company policy to do so, but it happened a number of times at different stores and, instead of me winding up feeling screwed, I felt good, which brought me back. And it didn't keep the sale from attracting other customers. Win-win.

I sent them an email to see if they'd be willing to offer something to give me a warm fuzzy; we'll see.

robinson46176 wrote:Sorry guys but the fuzzy thinking here is just wrong. Sure, ask them and if they give you the reduction thank them, but to expect it is totally out of sync with how business basically works.
A sale usually starts on a given date determined ahead of time and it usually stops on a given date determined ahead of time. The seller is under no obligation either by law or even by strong ethical standards to honor the sale price at any other time just because you would like it to work that way.
The company (no matter who it is) is under no obligation to save you money or tell you ahead of time about special price sales. A special price sale is not ran to save you money it is ran to increase sales for the company. Their responsibility is to the company and the name of the game is to maximize profits for the company. That is quite simply how business works...

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SDSSmith · Post by **SDSSmith** » Sun Dec 18, 2011 10:47 am

[quote="k8tp"]In my opinion, having sales like this disgruntles as many customers as it pleases, maybe more. And if people like me start waiting for sales to buy the accessories they want, that's not good for SS either. Maybe I'll find something similar somewhere else, and they'll lose the sale altogether.

Back when I used to do a lot of shopping at Sears, it was common for them to tell me that if I could wait a week, there was going to be a sale on the item I came in to buy. It may not have been company policy to do so, but it happened a number of times at different stores and, instead of me winding up feeling screwed, I felt good, which brought me back. And it didn't keep the sale from attracting other customers. Win-win.

I sent them an email to see if they'd be willing to offer something to give me a warm fuzzy]
Shopsmith is not the greatest on responding to emails, so don't be surprised if you don't get a response. Phone calls seem to be the best means of communication.

JPG · Post by **JPG** » Sun Dec 18, 2011 1:05 pm

SDSSmith wrote:Shopsmith is not the greatest on responding to emails, so don't be surprised if you don't get a response. Phone calls seem to be the best means of communication.

I would change 'best' to only!]IS[/U] a response.

k8tp · Post by **k8tp** » Sun Dec 18, 2011 7:24 pm

I've sent a few other emails recently requesting information, and didn't get any replies. They must be working with a skeleton crew since the reorg. Maybe they should remove the 'contact us' menu item so as not to waste our time.

JPG · Post by **JPG** » Sun Dec 18, 2011 8:02 pm

k8tp wrote:I've sent a few other emails recently requesting information, and didn't get any replies. They must be working with a skeleton crew since the reorg. Maybe they should remove the 'contact us' menu item so as not to waste our time.

And who do you suggest has 'time' to do that?;)

terrydowning · Post by **terrydowning** » Mon Dec 19, 2011 2:33 pm

If a company doing business on the web does not make time to keep their site updated and respond to emails then they are eventually doomed.

I like Shopsmith products, but their web site is inconsistent, difficult to navigate and in great need of an overhaul. The website deficiencies combined with their reputation for not responding to email is detrimental to their future efforts.

JPG · Post by **JPG** » Mon Dec 19, 2011 4:13 pm

terrydowning wrote:If a company doing business on the web does not make time to keep their site updated and respond to emails then they are eventually doomed.

I like Shopsmith products, but their web site is inconsistent, difficult to navigate and in great need of an overhaul. The website deficiencies combined with their reputation for not responding to email is detrimental to their future efforts.

Well said! Hopefully you are not a prophet!

Copy that and send CS an e-mail!:D

Shopsmith Forums

Bad timing

I totally agree, but...

You may be right...