Since, I've said a negative things about his customer service in the past, it would only be fair to say when I called him last week he was friendly and answered my questions.charlese wrote:Fairly flat, matter of fact like, -- but I caught the hint of a grin (happiness) once and a while. Most notable was as he announced there were ten of the parts I wanted in stock.
Sounded that he really wanted to help.
P.S. I don't usually call people with the purpose of observing their phone mannerisms. I think it helps to come off as gregarious to him. Don't present him an opening to become curt. Honey attracts more bees:) !
Shopsmith Very Rude On The Phone Today
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A positive report on Dave pleases me. I hate to see anyone forced out of work. Jimletterk wrote:Since, I've said a negative things about his customer service in the past, it would only be fair to say when I called him last week he was friendly and answered my questions.
F. Jim Parks
Lakewood, Colorado:)
When the love of power is replaced by the power of love the world will have a chance for survival.
Lakewood, Colorado:)
When the love of power is replaced by the power of love the world will have a chance for survival.
Dave really went out of his way to look up and send me an Email on a Shopsmith attachment that I could not find any information about. He was on the phone with me for 15-20 minutes and was very helpful in locating the needed documentation and sending it to me for no charge. Shopsmith no longer had any of the parts available for this attachment when Dave checked each part for me. Quite a change from last year. I guess we all can have a bad day.
Bill Mayo bill.mayo@verizon.net
Shopsmith owner since 73. Sell, repair and rebuild Shopsmith, Total Shop & Wood Master headstocks, SPTs, attachments, accessories and parts. US Navy 1955-1975 (FTCS/E-8)
Shopsmith owner since 73. Sell, repair and rebuild Shopsmith, Total Shop & Wood Master headstocks, SPTs, attachments, accessories and parts. US Navy 1955-1975 (FTCS/E-8)
Thanks back hertz, I'll give them a call.backhertz wrote:Try calling Teknatool Customer service in Clearwater, Florida- just done the road from my condo… They are anxious to speak to users.
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