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Posted: Sun Feb 03, 2013 4:43 pm
by letterk
charlese wrote:Fairly flat, matter of fact like, -- but I caught the hint of a grin (happiness) once and a while. Most notable was as he announced there were ten of the parts I wanted in stock.
Sounded that he really wanted to help.
P.S. I don't usually call people with the purpose of observing their phone mannerisms. I think it helps to come off as gregarious to him. Don't present him an opening to become curt. Honey attracts more bees:) !
Since, I've said a negative things about his customer service in the past, it would only be fair to say when I called him last week he was friendly and answered my questions.
Posted: Sun Feb 03, 2013 5:23 pm
by fjimp
letterk wrote:Since, I've said a negative things about his customer service in the past, it would only be fair to say when I called him last week he was friendly and answered my questions.
A positive report on Dave pleases me. I hate to see anyone forced out of work. Jim
Posted: Mon Feb 04, 2013 12:18 am
by billmayo
Dave really went out of his way to look up and send me an Email on a Shopsmith attachment that I could not find any information about. He was on the phone with me for 15-20 minutes and was very helpful in locating the needed documentation and sending it to me for no charge. Shopsmith no longer had any of the parts available for this attachment when Dave checked each part for me. Quite a change from last year. I guess we all can have a bad day.
Posted: Mon Feb 04, 2013 2:15 pm
by bryanl
backhertz wrote:Try calling Teknatool Customer service in Clearwater, Florida- just done the road from my condo… They are anxious to speak to users.
From the
http://www.Teknatool.com Site:
Got a question on a particular product?
Please click here to the particular product's page, and you might find answer to your question on the FAQ section. If you need an answer to a question that you can't find on the site, please CLICK HERE to our online Help Desk and submit a your enquiry or within the USA you can phone us 727-954-3433, 727-471-8674 or 727-471-8434. For all phone enquiries outside of the USA call us on +649-477-5600.
Thanks back hertz, I'll give them a call.
Posted: Tue Feb 05, 2013 11:00 am
by bryanl
Well the teknatool folks were were very helpful but didn't have good news. They had run out of the Nova chuck packages and were still waiting for components. They didn't ship my order two weeks go like I was told by SS. It will be this week or next before it happens.