Customer Service Rant
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Re: Customer Service Rant
I'm a new owner... Bought my 500 used in Febrary of 2014 and ordered 2 grinding wheels to go with the grinding wheel guard I got with the system. They were on back order for a year... Shop Smith finally got them in and they sent them to me free of charge I have no complaints with customer service. They backed up their end of the purchase.
Re: Customer Service Rant
Gee, I hope I get the same treatment when and if they come up with the molding knife profile I ordered last JANUARY!!!!!!!!delong94 wrote:I'm a new owner... Bought my 500 used in Febrary of 2014 and ordered 2 grinding wheels to go with the grinding wheel guard I got with the system. They were on back order for a year... Shop Smith finally got them in and they sent them to me free of charge I have no complaints with customer service. They backed up their end of the purchase.
Gale's Law: The bigger the woodworking project, the less the mistakes show in any photo taken far enough away to show the entire project!
Re: Customer Service Rant
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Last edited by hdoilcan on Thu Dec 10, 2015 2:13 am, edited 1 time in total.
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ERLover
- Platinum Member
- Posts: 3914
- Joined: Mon Aug 31, 2015 10:19 pm
- Location: Greenie and Goldie Country not to metion the WI Badgers!
Re: Customer Service Rant
hdoilcan,
you remind me of the person in front of me at the store, with the wrong coupon or expired one and want something, that you are not entitled to.
I owned my own business also and never charged for an estimate, on my own time, but that was my choice, just like yours. It is not there choice to adhere to your standards. Grow up and get a helmet.
OBTW where are going to get some SS specific stuff from? If not SS specific then only a fool in MHO would pay there pricing.
you remind me of the person in front of me at the store, with the wrong coupon or expired one and want something, that you are not entitled to.
I owned my own business also and never charged for an estimate, on my own time, but that was my choice, just like yours. It is not there choice to adhere to your standards. Grow up and get a helmet.
OBTW where are going to get some SS specific stuff from? If not SS specific then only a fool in MHO would pay there pricing.
KNOWLEDGE AND EXPERIENCE EQUALS WISDOM. Albert Einstein
The Greatness officially starts
Greenie, Grayling, SS stand alone BS and BS SPT, jointer and belt sander, 3 Ers with Speed Changers. I think those 3 cover my ER needs, and space for them.
The Greatness officially starts
Greenie, Grayling, SS stand alone BS and BS SPT, jointer and belt sander, 3 Ers with Speed Changers. I think those 3 cover my ER needs, and space for them.
Re: Customer Service Rant
Deleted
Last edited by hdoilcan on Thu Dec 10, 2015 2:15 am, edited 1 time in total.
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ERLover
- Platinum Member
- Posts: 3914
- Joined: Mon Aug 31, 2015 10:19 pm
- Location: Greenie and Goldie Country not to metion the WI Badgers!
Re: Customer Service Rant
I called on Tuesday the day after their free shipping ended. I asked if I could still get the free shipping even though I was a day late
Enough said, you wanted it a day late and a dollar short!!!
Enough said, you wanted it a day late and a dollar short!!!
KNOWLEDGE AND EXPERIENCE EQUALS WISDOM. Albert Einstein
The Greatness officially starts
Greenie, Grayling, SS stand alone BS and BS SPT, jointer and belt sander, 3 Ers with Speed Changers. I think those 3 cover my ER needs, and space for them.
The Greatness officially starts
Greenie, Grayling, SS stand alone BS and BS SPT, jointer and belt sander, 3 Ers with Speed Changers. I think those 3 cover my ER needs, and space for them.
Re: Customer Service Rant
Yah ok......
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JPG
- Platinum Member
- Posts: 35600
- Joined: Wed Dec 10, 2008 7:42 pm
- Location: Lexington, Ky (TAMECAT territory)
Re: Customer Service Rant
And yet when the reply was 'no' you decided to not buy.hdoilcan wrote:erlover maybe you should think of growing up and getting a helmet instead of attacking someone for giving their experience/opinion. I never once said I was entitled to anything or expect to be entitled to anything. I asked about the free shipping..... They said No so I decided not to buy...... It that simple.ERLover wrote:hdoilcan,
you remind me of the person in front of me at the store, with the wrong coupon or expired one and want something, that you are not entitled to.
I owned my own business also and never charged for an estimate, on my own time, but that was my choice, just like yours. It is not there choice to adhere to your standards. Grow up and get a helmet.
OBTW where are going to get some SS specific stuff from? If not SS specific then only a fool in MHO would pay there pricing.
Reason for the change of mind?
Reason you have a negative reaction to the event?
Reason for five posts back?
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╟JPG ╢
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Goldie(Bought New SN 377425)/4" jointer/6" beltsander/12" planer/stripsander/bandsaw/powerstation /Scroll saw/Jig saw /Craftsman 10" ras/Craftsman 6" thicknessplaner/ Dayton10"tablesaw(restoredfromneighborstrashpile)/ Mark VII restoration in 'progress'/ 10E[/size](SN E3779) restoration in progress, a 510 on the back burner and a growing pile of items to be eventually returned to useful life. - aka Red Grange
╟JPG ╢
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Goldie(Bought New SN 377425)/4" jointer/6" beltsander/12" planer/stripsander/bandsaw/powerstation /Scroll saw/Jig saw /Craftsman 10" ras/Craftsman 6" thicknessplaner/ Dayton10"tablesaw(restoredfromneighborstrashpile)/ Mark VII restoration in 'progress'/ 10E[/size](SN E3779) restoration in progress, a 510 on the back burner and a growing pile of items to be eventually returned to useful life. - aka Red Grange
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ERLover
- Platinum Member
- Posts: 3914
- Joined: Mon Aug 31, 2015 10:19 pm
- Location: Greenie and Goldie Country not to metion the WI Badgers!
Re: Customer Service Rant
You remind me of the person at the store in the Express Lane, that is lit up and sez "'10 ITEMS OR LESS"" and they have more then 10, then when I ask them if they can count or/and read they tell me I must be having a bad day, my response is, "No I am not, because I can read and count, and you must be a Liberal who cant take responsibility and the consequences for you actions, but want to put it on me because I can count and read"'
KNOWLEDGE AND EXPERIENCE EQUALS WISDOM. Albert Einstein
The Greatness officially starts
Greenie, Grayling, SS stand alone BS and BS SPT, jointer and belt sander, 3 Ers with Speed Changers. I think those 3 cover my ER needs, and space for them.
The Greatness officially starts
Greenie, Grayling, SS stand alone BS and BS SPT, jointer and belt sander, 3 Ers with Speed Changers. I think those 3 cover my ER needs, and space for them.
Re: Customer Service Rant
Please tone it down, ERLover. Nobody wants to see a return of the personal attacks and political rants of some of our former members.
Gale's Law: The bigger the woodworking project, the less the mistakes show in any photo taken far enough away to show the entire project!