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Same problem with customer service. Been waiting a week for engineer to call back. One-year old SS Powerpro stopped turning -- lights up, no error message.
I will call again tomorrow.

Same problem with customer service. Been waiting a week for engineer to call back. One-year old SS Powerpro stopped turning -- lights up, no error message.
I will call again tomorrow.

Well got acall back first thing this morning.the info she gave me from the engineer was to take the cover off the motor,blow out the dust (new motor - not exposed to any dust) and check the wires. I had done it anyway and told her that and she was going to esculate to a higher level. So we'll see if anything happens tomorrow.

10 days and 'counting' !!!!!

I think there's only one engineer, so I'm not sure there's a higher level to escalate to!

algale wrote:I think there's only one engineer, so I'm not sure there's a higher level to escalate to!

1 Jim McCann

2 Wes ?????

Lest we forget, the Teknatool Nova DVR lathe technology was first developed and adapted to Nova lathes then in 2009, the folks at Shopsmith were in negotiations to mount the DVR motor in a Mark V.

Shopsmith did not invent the technology and they didn't 'engineer' it.

Nick Engler was involved in the artwork design for the control panel of the plastic escutcheon that mounted the controls to fit on existing headstocks

It is far more likely that the engineer at Shopsmith is an interfacing between folks at Teknatool who supplies both Nova and Shopsmith. The technical issues and delays are perhaps rooted outside Shopsmith with a vendor.

It didn't solve the issue, but may give it some context,

I don't have the time today to research technical issues that may be present with Nova lathes or FIT upgrades to DVR motor in them, but I am curious about them.

I don't believe Shopsmith or Nova either one actually writes the software.

I do know the two sets of components have extensively the same pieces.

If Nova has a user forum that is as fluid as ours, there may be more insights to be found.

Can someone here do that deep dive and report back?

Everett

Wow! What a mess! It is almost impossible to pull it off and send it back, but it is useless until it gets fixed. Meanwhile the return satisfaction clock is counting down. And we aren't talking chump change here. Customers have every right to expect things this costly to work or have immediate manufacture involvement to resolve the problem.

I can appreciate Shopsmith's position (dependent on Novatech) but I think the least they should do is make a reassuring phone call that they will make it right on way or another. If the person that can resolve the situation is not available, for whatever reason, Shopsmith needs to be transparent and up front to this customer.

I hope this whole thing is immediately resolved to the customers satisfaction.

This might be a starting point. But, it does not lead to Teknatool which confuses me because I started at Teknatool..

Ed in Tampa wrote:Wow! What a mess! It is almost impossible to pull it off and send it back, but it is useless until it gets fixed. Meanwhile the return satisfaction clock is counting down. And we aren't talking chump change here. Customers have every right to expect things this costly to work or have immediate manufacture involvement to resolve the problem.

I can appreciate Shopsmith's position (dependent on Novatech) but I think the least they should do is make a reassuring phone call that they will make it right on way or another. If the person that can resolve the situation is not available, for whatever reason, Shopsmith needs to be transparent and up front to this customer.

I hope this whole thing is immediately resolved to the customers satisfaction.

This is the sort of thing that happens when an operation (of any type) takes on more than it can handle. Shopsmith took on both a manufacturing/marketing challenge at the same time they took on the technical challenge presented by the DVR motor. Simultaneously, Shopsmith was facing financial challenges.

GULP!!!

Unfortunately, these are not the sort of problems that can be resolved by just throwing manpower at them.