Customer Service
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JPG
- Platinum Member
- Posts: 35598
- Joined: Wed Dec 10, 2008 7:42 pm
- Location: Lexington, Ky (TAMECAT territory)
Re: Customer Service
IMHO only one thing counts. A live conversation with a real person. I would attempt to call at one second to opening.
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Goldie(Bought New SN 377425)/4" jointer/6" beltsander/12" planer/stripsander/bandsaw/powerstation /Scroll saw/Jig saw /Craftsman 10" ras/Craftsman 6" thicknessplaner/ Dayton10"tablesaw(restoredfromneighborstrashpile)/ Mark VII restoration in 'progress'/ 10E[/size](SN E3779) restoration in progress, a 510 on the back burner and a growing pile of items to be eventually returned to useful life. - aka Red Grange
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Goldie(Bought New SN 377425)/4" jointer/6" beltsander/12" planer/stripsander/bandsaw/powerstation /Scroll saw/Jig saw /Craftsman 10" ras/Craftsman 6" thicknessplaner/ Dayton10"tablesaw(restoredfromneighborstrashpile)/ Mark VII restoration in 'progress'/ 10E[/size](SN E3779) restoration in progress, a 510 on the back burner and a growing pile of items to be eventually returned to useful life. - aka Red Grange
Re: Customer Service
Good point. They open at 9:00 AM Eastern Time so that should be about 7:00 AM Mountain (AZ) time, I think. I might be a little groggy but, if I reach a human being it will be worth it.
-Steve Yoder, Mark V Model 500
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dusty
- Platinum Member
- Posts: 21530
- Joined: Wed Nov 22, 2006 6:52 am
- Location: Tucson (Wildcat Country), Arizona
Re: Customer Service
If you call right at the time they open (9:00am EST) and no one answers right away - don't give up. Wait a couple minutes and call again. Remember, they need startup time. Don't give up. Call again a couple minutes later. You will make contact calling this way.
Also --- remember the time difference works against you at quitting time too. If I call at 3:00PM my time (middle of my afternoon), they are already in the car heading home.
Just an observation: You posted at 22:20 on the 9th. At the time you posted I had already often 3-4 sleep and you had not gone to bed yet. We just don't all run on the same clock.
Also --- remember the time difference works against you at quitting time too. If I call at 3:00PM my time (middle of my afternoon), they are already in the car heading home.
Just an observation: You posted at 22:20 on the 9th. At the time you posted I had already often 3-4 sleep and you had not gone to bed yet. We just don't all run on the same clock.
"Making Sawdust Safely"
Dusty
Sent from my Dell XPS using Firefox.
Dusty
Sent from my Dell XPS using Firefox.
Re: Customer Service
SUCCESS!!! Called at 7:25 AZ time (9:25 East Coast time). Got through within 30 seconds or so. Talked to a very pleasant woman who got everything straightened out. Just in case anyone is waiting for a control sheave, they're making some now and they should ship about mid-week. That's what was holding the rest of the order up. I do think SS could have sent me an email telling me this, which would have saved ma a lot of angst, as they have done in the past. But, whatever, the order should be shipped mid-week. Finally.
-Steve Yoder, Mark V Model 500
Re: Customer Service
But your one second to opening. May be their 8:58am.JPG wrote:IMHO only one thing counts. A live conversation with a real person. I would attempt to call at one second to opening.
SS 500(09/1980), DC3300, jointer, bandsaw, belt sander, Strip Sander, drum sanders,molder, dado, biscuit joiner, universal lathe tool rest, Oneway talon chuck, router bits & chucks and a De Walt 735 planer,a #5,#6, block planes. ALL in a 100 square foot shop.
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Bob
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Bob
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JPG
- Platinum Member
- Posts: 35598
- Joined: Wed Dec 10, 2008 7:42 pm
- Location: Lexington, Ky (TAMECAT territory)
Re: Customer Service
So I try again every 30 seconds or so.beeg wrote:But your one second to opening. May be their 8:58am.JPG wrote:IMHO only one thing counts. A live conversation with a real person. I would attempt to call at one second to opening.
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╟JPG ╢
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Goldie(Bought New SN 377425)/4" jointer/6" beltsander/12" planer/stripsander/bandsaw/powerstation /Scroll saw/Jig saw /Craftsman 10" ras/Craftsman 6" thicknessplaner/ Dayton10"tablesaw(restoredfromneighborstrashpile)/ Mark VII restoration in 'progress'/ 10E[/size](SN E3779) restoration in progress, a 510 on the back burner and a growing pile of items to be eventually returned to useful life. - aka Red Grange
╟JPG ╢
╚═══╝
Goldie(Bought New SN 377425)/4" jointer/6" beltsander/12" planer/stripsander/bandsaw/powerstation /Scroll saw/Jig saw /Craftsman 10" ras/Craftsman 6" thicknessplaner/ Dayton10"tablesaw(restoredfromneighborstrashpile)/ Mark VII restoration in 'progress'/ 10E[/size](SN E3779) restoration in progress, a 510 on the back burner and a growing pile of items to be eventually returned to useful life. - aka Red Grange
Re: Customer Service
Look what finally showed up! Ordered November 16, arrived December 26. I can finally start putting the beast back together.
-Steve
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-Steve Yoder, Mark V Model 500