PowerPro Woes...

[TomH]

Ok, well, Fedex delived the package on Saturday so I got the headstock mounted today, waxed the quill and tried it out after the alleged repair.

NO DIFFERENCE FROM WHEN IT WAS SENT IN! STILL CHATTERS LIKE A JACKHAMMER WHEN EXTENDING THE QUILL!

So this leads me to several thoughts:

1. That's the way it's supposed to work which would be sad since my original headstock was smooth as silk.

2. SS got pissed I called to find out when they were going to fix it and they just shipped it back without doing anything. Again, sad customer service, seems I should be able to ask about my repair.

No documentation on what if anything was done, pretty sure they just held on to it for a couple of weeks then shipped it back.

So using the 1/4"bit setting (1700 rpm), it's like holding on to a palm sander or something it vibrates so hard. Can't wait to try it at a faster speed, that's going to be very special. And guess what, doesn't drill a decent hole with that vibration either, unless you want oval holes.

I give up. Guess I'll have to buy a drill press. Seems odd to spend that kind of money and get less of a machine than I had before. Purchased the original SS in 1997, never had a lick of trouble with it.

[algale]

Ok, well, Fedex delived the package on Saturday so I got the headstock mounted today, waxed the quill and tried it out after the alleged repair.

NO DIFFERENCE FROM WHEN IT WAS SENT IN! STILL CHATTERS LIKE A JACKHAMMER WHEN EXTENDING THE QUILL!

So this leads me to several thoughts:

1. That's the way it's supposed to work which would be sad since my original headstock was smooth as silk.

2. SS got pissed I called to find out when they were going to fix it and they just shipped it back without doing anything. Again, sad customer service, seems I should be able to ask about my repair.

No documentation on what if anything was done, pretty sure they just held on to it for a couple of weeks then shipped it back.

So using the 1/4"bit setting (1700 rpm), it's like holding on to a palm sander or something it vibrates so hard. Can't wait to try it at a faster speed, that's going to be very special. And guess what, doesn't drill a decent hole with that vibration either, unless you want oval holes.

I give up. Guess I'll have to buy a drill press. Seems odd to spend that kind of money and get less of a machine than I had before. Purchased the original SS in 1997, never had a lick of trouble with it.

Well, there are other possibilities, including damage during shipment. Obviously you will call customer service Monday. We will all be watching how this gets resolved.

[TomH]

Ok, well, Fedex delived the package on Saturday so I got the headstock mounted today, waxed the quill and tried it out after the alleged repair.

NO DIFFERENCE FROM WHEN IT WAS SENT IN! STILL CHATTERS LIKE A JACKHAMMER WHEN EXTENDING THE QUILL!

So this leads me to several thoughts:

1. That's the way it's supposed to work which would be sad since my original headstock was smooth as silk.

2. SS got pissed I called to find out when they were going to fix it and they just shipped it back without doing anything. Again, sad customer service, seems I should be able to ask about my repair.

No documentation on what if anything was done, pretty sure they just held on to it for a couple of weeks then shipped it back.

So using the 1/4"bit setting (1700 rpm), it's like holding on to a palm sander or something it vibrates so hard. Can't wait to try it at a faster speed, that's going to be very special. And guess what, doesn't drill a decent hole with that vibration either, unless you want oval holes.

I give up. Guess I'll have to buy a drill press. Seems odd to spend that kind of money and get less of a machine than I had before. Purchased the original SS in 1997, never had a lick of trouble with it.

Well, there are other possibilities, including damage during shipment. Obviously you will call customer service Monday. We will all be watching how this gets resolved.

Possible but not probable. Box was pristine (just like the first time) and had no damage on the outside of it. Their packing technique is really quite well thought out and it's very snug.

That having been said, it could be something in shipping but that it would happen twice in the same way would be unusual. Basically, after being told they would look at it in another 4 weeks, then it suddenly shipped back to me the next day, I think they just reboxed it and shipped it back.

[Bruce]

I would definitely ask to speak to a technician in addition to customer support.

[reible]

Ok, well, Fedex delived the package on Saturday so I got the headstock mounted today, waxed the quill and tried it out after the alleged repair.

NO DIFFERENCE FROM WHEN IT WAS SENT IN! STILL CHATTERS LIKE A JACKHAMMER WHEN EXTENDING THE QUILL!

So this leads me to several thoughts:

1. That's the way it's supposed to work which would be sad since my original headstock was smooth as silk.

2. SS got pissed I called to find out when they were going to fix it and they just shipped it back without doing anything. Again, sad customer service, seems I should be able to ask about my repair.

No documentation on what if anything was done, pretty sure they just held on to it for a couple of weeks then shipped it back.

So using the 1/4"bit setting (1700 rpm), it's like holding on to a palm sander or something it vibrates so hard. Can't wait to try it at a faster speed, that's going to be very special. And guess what, doesn't drill a decent hole with that vibration either, unless you want oval holes.

I give up. Guess I'll have to buy a drill press. Seems odd to spend that kind of money and get less of a machine than I had before. Purchased the original SS in 1997, never had a lick of trouble with it.

I'm really sorry to hear this. You need to call again and ask to talk to who ever is in charge. This is not right. They need to make good on this and you need to push them to do so.

I'm assuming that you told them this happens when the quill is extended, right? I could see them having looked at it and not finding anything because they never extended the quill. I am correct that it works fine other wise?

Ed

[algale]

Possible but not probable. Box was pristine (just like the first time) and had no damage on the outside of it. Their packing technique is really quite well thought out and it's very snug.

That having been said, it could be something in shipping but that it would happen twice in the same way would be unusual. Basically, after being told they would look at it in another 4 weeks, then it suddenly shipped back to me the next day, I think they just reboxed it and shipped it back.

I still suggest you call Monday and I agree with Ed's comment: ask to please speak to the technician who actually checked it out.

This does remind me a bit of a problem that member charlese was having -- but in his case it only manifested itself when connected to the band saw. Lots of banging as I recall.

By the way, does this happen when you drill in horizontal boring mode? How about when extending the quill with the disc sander?

[TomH]

Possible but not probable. Box was pristine (just like the first time) and had no damage on the outside of it. Their packing technique is really quite well thought out and it's very snug.

That having been said, it could be something in shipping but that it would happen twice in the same way would be unusual. Basically, after being told they would look at it in another 4 weeks, then it suddenly shipped back to me the next day, I think they just reboxed it and shipped it back.

I still suggest you call Monday and I agree with Ed's comment: ask to please speak to the technician who actually checked it out.

This does remind me a bit of a problem that member charlese was having -- but in his case it only manifested itself when connected to the band saw. Lots of banging as I recall.

By the way, does this happen when you drill in horizontal boring mode? How about when extending the quill with the disc sander?

Any time the shaft is moving and the quill is extended, vertical or horizontal.

[algale]

Obviously that is a totally unacceptable condition. Again, I will be watching this thread to see what they do to make this right.

Even though there's been some changes in the last year in customer service, I believe the company has integrity; I know their main engineer is a person of integrity. A few years ago I had a really perplexing problem with my 520 tables (fence would not stay aligned moving from main table to aux or extension). It resulted in a really long thread on the Forum and many discussions with customer service. They probably thought I was crazy. Eventually I paid to ship all the tables back to Shopsmith with a long cover letter explaining what I was seeing and everything I had done to try to fix the issue. Even though I bought my system used, the chief engineer spent a lot of time figuring out what the problem. He eventually called me back and said he was seeing the same thing as I and Shopsmith ultimately fixed the problem free of charge when he determined it was a manufacturing issue. Again, this was a USED system.

That is why I believe if they can verify your problem they will make it right.

[dusty]

Where can it be? I would think the quill. Nothing else is changed as a result of the quill being extended.

With the quill extended and the PowerPro turned on, does holding the quill or putting lateral pressure on the quill change anything?

What if you take the quill out completely?

[wa2crk]

You said that the drilling speed was about 1700 RPM.
Does the condition very when the speed is raised or lowered?
Does the chattering frequency increase or decrease as the quill is extended?
Is the chattering/vibration obvious when the headstock is horizontal?
Does the chattering get worse as the quill is extended?
Can you measure the diameter of the two quill housings at several points along the length of the housing to detect any variance between the old and the new?
Did you closely inspect the casting to see if there any cracks?
Can you change the chattering if you try to push laterally on the quill housing ( left/right or in/out ) when it is chattering?
It is now time to go through the entire problem in a methodical and predictable manner and record the results.
Come back here with a summary of the results and maybe we can figure something out.
Bill V
P.S. I just re-read your post from 1815 hrs and the reference to out of round holes. The only way to drill out of round holes is to have the drill bit running off center. My feeling at this time is that something is being held in place when the quill housing is fully retracted but picks up some play when the the quill is extended. Improperly installed bearings in the quill housing and/or play between the casting and the quill housing. I used to work in a QA lab and I love trying to get to the root cause of a problem.