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Posted: Fri Feb 22, 2013 6:19 pm
by dusty
algale wrote:OK, I just heard back from Shopsmith customer service. For those of you keeping score, Shopsmith at its expense picked up both the Incra v120 and my old Safety Grip so they could verify the problem.
Shopsmith said the Incra v120 I sent back to them was made completely to spec, including both the front (fence) block and the rear (heel) block.
Shopsmith also said that they were unable to install my Safety Grip on any Incra v120 they had in stock.
Shopsmith said the problem was the Safety Grip post, which was "too wide." I don't really know what that means but I suspect that means that there was not enough play where the TOP of the Safety Grip post went into the Safety Grip and therefore the Safety Grip could not be pivoted properly into position over the heel block on the Incra.
I think JPG suggested something like this in one of his posts, so he gets the Grand Prize, which is to say "I told you so!"
Shopsmith has put a new Safety Grip post in and is returning it along with the Incra v120. And I am ...
Great customer service and another example of Shopsmith honoring to fix defects for the life of the Shopsmith even though I am not its original owner. Hats off to Shopsmith.
I don't understand exactly what was wrong with your Safety Grip but I really don't need to. It is good to hear that you will soon be back in full service.
:)
Posted: Fri Feb 22, 2013 8:56 pm
by Ed in Tampa
algale wrote:OK, I just heard back from Shopsmith customer service. For those of you keeping score, Shopsmith at its expense picked up both the Incra v120 and my old Safety Grip so they could verify the problem.
Shopsmith said the Incra v120 I sent back to them was made completely to spec, including both the front (fence) block and the rear (heel) block.
Shopsmith also said that they were unable to install my Safety Grip on any Incra v120 they had in stock.
Shopsmith said the problem was the Safety Grip post, which was "too wide." I don't really know what that means but I suspect that means that there was not enough play where the TOP of the Safety Grip post went into the Safety Grip and therefore the Safety Grip could not be pivoted properly into position over the heel block on the Incra.
I think JPG suggested something like this in one of his posts, so he gets the Grand Prize, which is to say "I told you so!"
Shopsmith has put a new Safety Grip post in and is returning it along with the Incra v120. And I am ...
Great customer service and another example of Shopsmith honoring to fix defects for the life of the Shopsmith even though I am not its original owner. Hats off to Shopsmith.
Kudo's to Shopsmith service. I love happy endings!!!!!!!:D
Posted: Fri Feb 22, 2013 9:37 pm
by fjimp
Ed in Tampa wrote:Kudo's to Shopsmith service. I love happy endings!!!!!!!:D
I also am a fan of happy endings. I also find it neat whenever one takes time to ask Shopsmith for assistance how their rather considerable talents and desire to serve make for great solutions. I wonder how many other vendors we all use daily try so hard? Jim
Posted: Sat Feb 23, 2013 10:55 am
by JPG
Whew!!!
Another problem bites the dust!
Many other vendors do not consider 'trying' to be rational let alone succeeding!
Now about the front block screw tightness. . . . .
Posted: Sun Mar 24, 2013 3:47 pm
by keakap
dusty wrote:After taking mine apart for this last photo shoot, I had some difficulty getting it back together. Sequence did in fact become crucial.
I finally got it back together as follows: Loosen the two screws that hold the aluminum block to the fence (loosen, do not remove). Position the handle assembly and set the threaded post in the hole where it will finally reside. Insert the machine screw into the handle and through the block. Start the threaded post into place but do not tighten. Tighten the handle screw. Tighten the two screws that secure the aluminum block to the fence. Finish screwing in the post.
As usual, my initial response to one of your explanatory messages, Dusty, was "Yes". (Meaning, usually, either "exactly", "perfectly", or "me too".)
I had no trouble first time. Later I disassembled and reassembled and had trouble. Wound up doing precisely what you describe, same idea as torquing down the head on a 454 OLDS, in sequence and gradual steps, and it went together like it wanted to!
The assembly of this contraption could well be a poster child for "wiggle room" (of a sort).