Shopsmith Forums

Ed in Tampa wrote:Do we have a recent update of this situation? Has it been resolved or is it still on going?

Read the thread, Ed. He had contact on 8Jun. Not all good news.

As I( have said earlier, I would be INITIATING calls on a regular basis if I was in his situation.

In this case, for some strange reason, Customer Service is "inoperative".

dusty wrote:

Ed in Tampa wrote:Do we have a recent update of this situation? Has it been resolved or is it still on going?

Read the thread, Ed. He had contact on 8Jun. Not all good news.

As I( have said earlier, I would be INITIATING calls on a regular basis if I was in his situation.

In this case, for some strange reason, Customer Service is "inoperative".

And is the reason for my observation. You can't deny there have been a change in how SS handles things now. I think it is personnel, Just an observation ....

rjent wrote:

dusty wrote:

Ed in Tampa wrote:Do we have a recent update of this situation? Has it been resolved or is it still on going?

Read the thread, Ed. He had contact on 8Jun. Not all good news.

As I( have said earlier, I would be INITIATING calls on a regular basis if I was in his situation.

In this case, for some strange reason, Customer Service is "inoperative".

And is the reason for my observation. You can't deny there have been a change in how SS handles things now. I think it is personnel, Just an observation ....

Not denying that there have been some undesirable changes. Just implying that they do not necessarily indicate doom is on the horizon. The loss of or the injection of new pewrsonnel always comes with some sort of consequences. I think we are witness to some of those changes.

It is my hope and excpectation that time will cure all.

dusty wrote:

Ed in Tampa wrote:Do we have a recent update of this situation? Has it been resolved or is it still on going?

Read the thread, Ed. He had contact on 8Jun. Not all good news.

As I( have said earlier, I would be INITIATING calls on a regular basis if I was in his situation.

In this case, for some strange reason, Customer Service is "inoperative".

I am so sorry I completely missed the June 9 situation update. Not sure how but I totally missed it.
That said I think the correct solution would be send a new headstock and returning the old one. But I don't think that will happen. Sad situation both for the customer and Shopsmith.

I am fairly certain the old Shopsmith would have never let the situation get to this point.
Now it is the old Shopsmith would be making Herculean efforts to correct it as fast as possible.

Ed in Tampa wrote:

dusty wrote:

Ed in Tampa wrote:Do we have a recent update of this situation? Has it been resolved or is it still on going?

Read the thread, Ed. He had contact on 8Jun. Not all good news.

As I( have said earlier, I would be INITIATING calls on a regular basis if I was in his situation.

In this case, for some strange reason, Customer Service is "inoperative".

I am so sorry I completely missed the June 9 situation update. Not sure how but I totally missed it.
That said I think the correct solution would be send a new headstock and returning the old one. But I don't think that will happen. Sad situation both for the customer and Shopsmith.

I am fairly certain the old Shopsmith would have never let the situation get to this point.
Now it is the old Shopsmith would be making Herculean efforts to correct it as fast as possible.

The "old Shopsmith" was adequately manned to deal with the situation. The "new Shopsmith" will get there. Just give them time. Someone once said "Rome was not built in a day". Neither will be the "new Shopsmith".

dusty wrote:

Ed in Tampa wrote:

dusty wrote:
Read the thread, Ed. He had contact on 8Jun. Not all good news.

As I( have said earlier, I would be INITIATING calls on a regular basis if I was in his situation.

In this case, for some strange reason, Customer Service is "inoperative".

I am so sorry I completely missed the June 9 situation update. Not sure how but I totally missed it.
That said I think the correct solution would be send a new headstock and returning the old one. But I don't think that will happen. Sad situation both for the customer and Shopsmith.

I am fairly certain the old Shopsmith would have never let the situation get to this point.
Now it is the old Shopsmith would be making Herculean efforts to correct it as fast as possible.

The "old Shopsmith" was adequately manned to deal with the situation. The "new Shopsmith" will get there. Just give them time. Someone once said "Rome was not built in a day". Neither will be the "new Shopsmith".

Lets hope the Emperor is properly attuned!!

dusty wrote: The "old Shopsmith" was adequately manned to deal with the situation. The "new Shopsmith" will get there. Just give them time. Someone once said "Rome was not built in a day". Neither will be the "new Shopsmith".

Surprise! I got home last night and found a box on my doorstep. 'What was this?' I wondered as I entered the house to find my voice mail line blinking. It was a message from ShopSmith support saying they had over-nighted the replacement control panel yesterday (Thursday 6/8) and it should be at my house by the end of today (Friday 6/9). Sure enough, checking the box I found it was from ShopSmith and inside was a control panel, PowerPro installation paperwork, and DVD. Yea!

Then now, Saturday 6/10, I got an eMail to let me know a package had just been shipped to me and I should expect it soon! Checking the tracking number it was Thursday's shipment, so apparently their eMail server is running slowly at the moment. LOL

The bad news is, I've family visiting these next few days so I won't have a chance to install it until next weekend (6/17-6/18).

Still, I have it in hand now...

-- LJ

Great news, and sounds like the "old" shopsmith.

Looking forward to hearing it is running correctly!

Hum. Now the time clock is ticking, the warranty period is being consumed and Shopsmith is no longer the culprit. Strange how that works.

Hope this solves all of your PowerPro operational problems.

I think as much as anything "NEW SHOPSMITH" should work on their communication skills. Most people are willing to work with you if you just let them know what is going on but when you don't return phone calls or e-mails it just ticks people off. Even if what you have to report isn't the best news just report to keep the communication going.

They do have some great people there and I'm sure that are overworked and overwhelmed. We should all just chill out and wait until you have time to install the unit.

You are going to be very pleased with the performance of your new head stock when its up and running!