Dust Collection Video

fjimp · Post by **fjimp** » Thu Mar 06, 2008 8:14 am

Nicks latest Video was announced last evening. Titled Dust Collection. It didn't play last night and isn't there this morning. Knowing Nick it will show up today. Jim

jtomwoods · Post by **jtomwoods** » Thu Mar 06, 2008 8:22 am

I received the email notice last night and watched the video just a few minutes ago without any problems.

dusty · Post by **dusty** » Thu Mar 06, 2008 8:55 am

The video. entitled "Collectiong Dust Whle Drilling" is 4 minutes and 37 seconds of really good advise on how to keep the drilling table free of debris.

But what caught my attention in your post, jtomwoods, was that you received an email notice that it was being aired. This forum post is the only reason I know about its existence; I received no email on the subject.

Email and who does or does not receive it seems to be a problem that Shopsmith needs to resolve. Unless of course there is a selective mailing procedure that we don't know about and I seriously doubt that.

dickg1 · Post by **dickg1** » Thu Mar 06, 2008 10:03 am

Dusty,
I got the e-mail, and the video plays with no problems.
Dickg1

Nick · Post by **Nick** » Thu Mar 06, 2008 10:45 am

"Email and who does or does not receive it seems to be a problem that Shopsmith needs to resolve."

As far as I know the Video Shop Tips are "global" emails that go out to our entire user list, although not always on the same day. Our ISP looks askance when we dump a hundred thousand missives on them all at once. As far as who receives our emails and who doesn't, in most cases there is little that we can do. A fair amount of ISPs block our emails as a customer service, having declared them to be spam. Not everyone is as receptive to our emails as we could wish and there have been complaints. If your Internet provider is one of those that blocks us, there's nothing we can do -- it's up to you.

With all good wishes,

paulmcohen · Post by **paulmcohen** » Thu Mar 06, 2008 2:19 pm

I use Comcast and they have a procedure for commercial vendors to certify that they do not send SPAM. What is required is you send a link to your privacy policy and answer two other simple questions. This is not something I can do for Shopsmith.

When you get a bounce message because they think you are sending SPAM, most ISPs include a link where you can ask them to reconsider. My wife runs a very small internet business and if she did not deal with this she would have no customers.

I assume all bounced messages go to a common mailbox, you need to filter those messages looking for SPAM rejects and have someone deal with them. There are at most 20 ISP's that cover a large percent of your customers and the procedure takes less than 5 minutes. It seems like a valuable use of 2 hours.

The other option is to post a message here with a copy of the email or post it on Shopsmith.com and make sure the page is RSS enabled. Then those of us that are interested will have multiple ways to hear about the sale. I am very disappointed I missed the sander sale since I was waiting for it.

Nick · Post by **Nick** » Thu Mar 06, 2008 5:29 pm

"I am very disappointed I missed the sander sale..."

We understand the problems and procedures, Paul, and we work them just like your wife does. But these are ever-shifting sands. You may be interested to know that Comcast has been among the most problematic for us.

With all good wishes,

dusty · Post by **dusty** » Thu Mar 06, 2008 5:52 pm

"If your Internet provider is one of those that blocks us, there's nothing we can do -- it's up to you."

My ISP is AOL. The Spam filter is set to Medium. I have the Spam filter set so that ALL messages identified as Spam are sent to a Spam Folder so that I can see what is being identified as Spam. I delete those that are Spam; the ISP does not.

I feel confident that the messages I suspect I am not receiving are not going the way of Spam.

paul heller · Post by **paul heller** » Thu Mar 06, 2008 7:46 pm

I watched the video last night without problems. I use comcast and SS emails are getting through to me (ever since I called SS and asked them to reload my email address!).

Paul

paulmcohen · Post by **paulmcohen** » Thu Mar 06, 2008 9:41 pm

Nick wrote:"I am very disappointed I missed the sander sale..."

We understand the problems and procedures, Paul, and we work them just like your wife does. But these are ever-shifting sands. You may be interested to know that Comcast has been among the most problematic for us.

With all good wishes,

Yes they try to filter out SPAM but unfortunately they filter out a lot of important mail. The good news is it is very easy to fix with Comcast the bad news is the person not getting mail can't do anything about it. As the sender you click on the link in the bounce mail and answer a few questions

1) Do you promise not to send SPAM
2) What is the IP address of your domain provider
3) ...

Within 24 hours the problem is resolved. As the "IT manager" for my wifes business I had to do it but it was in December so I don't the exact details.

We store a copy of all the mail forwarded from my wife's domain to Comcast and no mail has been bounced since getting the problem resolved.