Shopsmith Forums

Is it anyone's common experience to order a new 5/8" bandsaw blade from SS and it has more than 50 rust spots, some over 1/2" long?

I doubt that Shopsmith intentionally shipped you a rusty blade.

A year or so back, I received a defective old-style pin-router table plate from Shopsmith. The threaded inserts for the small pin/bit insert fasteners were slightly out of position. So I took some photos and emailed them to Shopsmith, inquiring about the warranty process. They replied quickly, and said to just keep the defective plate; they would send me a new one after screening all of their inventory for the same defect.

I received the replacement in a few days. End of problem.

I didn't think they did so intentionally either so, I called them. They said they receive the blades with a coating on them and they coat them again before packaging and sending them out. I took pictures but they didn't want me to send them so, they are sending a new blade at no additional cost. I asked for someone to check it closely before sending and they said their quality control people will do so.

Notice, first of all that you were NOT asked to send the rusty blade back and yet they are sending you a "replacement". Notice also that they did not challenge your word.

Some how, some one erred but they are making it right. I don't believe we could ask for more.

dusty wrote:Notice, first of all that you were NOT asked to send the rusty blade back and yet they are sending you a "replacement". Notice also that they did not challenge your word.

Some how, some one erred but they are making it right. I don't believe we could ask for more.

You're right Dusty. There are a lot of companies that will say "to bad, so sad". Shopsmith isn't one of those companies.

I agree. Shopsmith Customer Service understands the meaning of Customer and the meaning of Service. Dave and all the other folks I have worked with through the years are to service what all companies should be.

I have not had many questions like this arise over the years, but when I have, they engaged and resolved the problem. When they say they want to be your lifetime woodworking partner, they mean it, and prove it every day.

Most companies force you to search online, email them and even wait 48 hours for a reply. Shopsmith invites you to call them, and they answer the phone, and your question.

How often would we all like a domestically positioned knowledgeable customer support person to be on the line with us for other companies? Shopsmith has that. Call them and prove it to yourself, and you don't need to give them your credit card to pay for the help.

That is as strong an American Tradition as it gets.

Good customer service is the key to success. My wife had to make an appointment for service to her Honda (first service since buying the car new earlier this year). She called the dealer and they actually told her to book the appointment online! I would say that that was not bad customer service, it was NO customer service. Shopsmith has always treated me well, and that's only one of a few reasons I buy their service parts.