Shopsmith Forums

If you order stuff online this may save you money on shipping costs.

I ordered some small items from Home Depot 3 days ago to be shipped to the store (no shipping charge). The email confirming the order scheduled delivery to a store 20 miles away not the one 1.5 miles. I called customer service the next day, cancelled the order and reordered from the CS rep. He asked if I wanted it shipped to my home. I said I didn’t want to pay the shipping chargers. He said he’d waive them. Package arrives tomorrow.

My wife ordered some things from Wayfair (about $50). The color shipped did not match what was on their website. Their site quoted $24 to ship back to them for a refund. I called CS, complained that the item shipped was wrong and wanted them to issue an RMA so I wouldn’t pay shipping. He said they would credit my credit card and I could keep the items unless they asked for them within 30 days and issued an RMA. That’s good customer service.

db5 wrote:If you order stuff online this may save you money on shipping costs.

I ordered some small items from Home Depot 3 days ago to be shipped to the store (no shipping charge). The email confirming the order scheduled delivery to a store 20 miles away not the one 1.5 miles. I called customer service the next day, cancelled the order and reordered from the CS rep. He asked if I wanted it shipped to my home. I said I didn’t want to pay the shipping chargers. He said he’d waive them. Package arrives tomorrow.

My wife ordered some things from Wayfair (about $50). The color shipped did not match what was on their website. Their site quoted $24 to ship back to them for a refund. I called CS, complained that the item shipped was wrong and wanted them to issue an RMA so I wouldn’t pay shipping. He said they would credit my credit card and I could keep the items unless they asked for them within 30 days and issued an RMA. That’s good customer service.

So mismatched colors do not matter so long as the price is right!!

I have ordered a lot of things from Home Depot using the ship to store option because I go right by there once a week just turn it to the parking lot and pick it up,

Two issues I have run into.

If you get any sort of discount from the store such as a veterans discount. You can't get it with ship to store.

If you need to return something it can be a problem. The customer service people at the store will try to help you with this if they can but as I discovered the hard way the online operation is separate form the store. I'm not sure exactly how this works but you can't take things back to the store for a refund or exchange as easily as you can with store purchases.