Shopsmith Forums

I ordered a saw blade and 2 arbors 2 weeks ago and still not shipped. Called last week and they said was in stock and would go out in a day or two. Still not shipped? TIA for any info

I would like to know as well. I broke and ordered a new headstock lock assembly back on March 19th, was charged, but never received the item. I called CS but it goes to fast busy.

I ordered a few things on 4/15, they shipped 4/27 and delivery is due today. So they are open and shipping. I know they are not working at full strength, I think I heard that shipping was staffed only every other day.

- David

I'm getting only an answering machine during working hours today, and it took a half dozen calls before it even rang. Either dead or an error message from telco.

" Re: Parts inquiry

#269902 by wrmnfzy » Wed Apr 29, 2020 10:57 am
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wrmnfzy Platinum Member (606 Posts)
Location: Destrehan, LA Private message
Received this today, will try the hose clamp if necessary and be exceptionally cautious if I do.



Valued Customer,

We wanted to offer you some information on the current operational status here at Shopsmith. On Sunday, 3/23, the Governor of the State of Ohio, in conjunction with the Ohio Department of Health ordered all non-essential businesses to close until May 1st in order to slow the spread of COVID-19 cases in Ohio. The situation continues to evolve, and we are working with the state to see if we are able to maintain limited on-site operations. We will provide additional information as it becomes available.

Because of this, we will be temporarily halting some day-to-day operations, including manufacturing and shipping. We will still be taking new orders to be fulfilled when we return to normal operations. Customer Service will remain available, but will be operating in a very limited capacity. We will do our very best to reply to your calls and emails in a timely manner, but delays in responding are inevitable. We apologize in advance for any inconvenience this may cause you, and we thank you for your patience and understanding.

The health and safety of our employees and their families is of paramount importance. We are fortunate and grateful that everyone here at Shopsmith remains healthy and we wish the same for you and your family.

Thank you,

Shopsmith



Shopsmith Customer Service
(937) 890-5197

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I talked to customer service a week or so ago and they stated that both their internet and phone service had been cutting in and out for a while. Even while I was on the phone with them it would drop sound intermittently and I lost the call once. They thought it might be because of the internet demand due to people working from home.