Woodpeckers Mini In-dexable Squares
Posted: Thu Sep 23, 2021 11:46 am
Not a tool review, but I just wanted to post about the excellent customer service that I received from Woodpeckers. After several purchases, I finally received a Woodpeckers product that wasn't up to their usual quality. No company is perfect, but I was quite surprised when I received this. I liked the idea of the index feature built into these Woodpeckers squares, but I already had enough squares coming out of my ears already. However, when they repeated the in-dexable line of squares, but in a mini size I decided to buy them and try these out (price was definitely easier to stomach with these mini sqaures). Thought was that the smaller size would work great for fitting in a shop apron. Also, it seems like I can never have enough quality double/combo squares, since I often need more than one for layout to preserve a measurement that is repeated. So, I encountered two problems with my order. I ordered both the double square and the combination square heads with 3 rulers (4", 6" & 8"). The first thing that I noticed was that the 4" ruler would not slide smoothly in either square head; essentially it will snag and get stuck at certain points down the length of the ruler (wax didn't help). I contacted Woodpeckers and they sent a new 4" ruler that behaved more like the 6", 8" rulers that slid more smoothly. Then as I am looking at everything as a kit again I notice that the 6" ruler had no laser etched ruler markings on the back of the ruler. The 4" & 8" rulers were correct but somehow my 6" ruler had no scale on the backside. I reached out to Woodpeckers again and they quickly sent me a 6" replacement. Both times that I contacted Woodpeckers customer service they promptly took care of the problem and sent me a replacement. I wish all companies made it so easy to remedy customer issues.
https://www.woodpeck.com/mini-in-dexable-squares.html
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https://www.woodpeck.com/mini-in-dexable-squares.html
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