DLB
I was just on the website and noted that several of the previously missing (and concerning) parts breakdowns are now present. Including the conventional headstock, currently called "Conventional Motor Service Parts." It's kind of clunky, all of the breakdowns are under the heading "Mark 7 Component," but considerably more of the information is present.
- David
JPG
So that mean it is not a smart motor(i.e. dumb motor) :D
suttonpn
This new site still does not have my account details in place. Called on 9/10/24 and was told they are working on recovering all account info from the previous system. My order history appeared shortly after that but now it's gone again. Sorry, but I am not impressed.
dusty
suttonpn wrote
This new site still does not have my account details in place. Called on 9/10/24 and was told they are working on recovering all account info from the previous system. My order history appeared shortly after that but now it's gone again. Sorry, but I am not impressed.
Have you had any experience maintaining a web site? Doing so is not a walk in the park. These folks have an enormous job to do. Give them a break.
BinaryBandit
Been there mate, the new site's a solid improvement but had to re-start my parts shopping too. Login wasn't working at first but later kicked in, maybe just needed a bit of time. Parts list seems better now, but few things I was looking for gone missing. Hoping they'd get added again soon, really need 'em. Tried the manual search like David suggested, got some parts but not all. Cheers for the help though!
dusty
Unfortuneately, I can't login.
I was able to login by going through Google. Could probably gone through FB as well. Don't understand this. Why via Google when not direct to shopsmith.com with a password that has been in place for years.
Just thankful that I have mine own "Order History" file and shop equipment inventory.
admin
Passwords on the old site were encrypted and could not be copied to the new site.
JPG
Me Too!
Interesting that it displays my forum id and "the forum url?
I can understand all this association with new trendy crap(google, facebook, e-mail . . .), but why at the expense of a simple old fashioned approach.
WHY is it dependent on an e-mail address for an id?
Reset password does not work!? :(
dusty
admin wrote
Passwords on the old site were encrypted and could not be copied to the new site.
OK IF that is the explanation does it mean that there are many out there who cannot login and are about to give up and "Go Away"?
CameronPass
Had to register new. All was lost from old website. Time marches on!
edma194
This was a poor effort. They should have had a running version of the old website, even if the data wasn't being updated. Our order history could then be transferred to the new website somehow. Encrypted passwords being unavailable is not a credible reason for order histories to be irretrievable.
I'm guessing the old system was based on rather old software and it's database could not be easily accessed from current software in order to keep both systems running concurrently while development continued. Still, this should have been a consideration from the start. But what's done is done. They'll fix what they can.
JPG
New Sheriff
Still damp ears!
Doesn't know what history is nor why it matters.
Hope stepping back will be an option.
dusty
i keep trying to remind myself. The History Data may not be lost; just not yet available on the new web site.
Patience, Grasshopper!
admin
I have sent an email to the team working on the current website. Order history was working previously, but now appears broken. I am hopeful it will be resolved quickly.
For those curious, the actual order history is kept separately from the website (in a database) since it covered a variety of systems over the years. I have verified that inquiries on the database do still return the information.
JPG
Encouraging!!!!
admin
Order history is now available again. It appears as an Order History section at the bottom of the my orders page.
Sorry for the problem, an overly aggressive security control had broken it.
edma194
Can see my orders now. Thank you. Can create a new password now too. Way to go!
dusty
Yes, the site is up and I was able to login (VIA Google) but I have no parts history. I suspect that is because I was not able to login with my username and password. Oh well.
Then the little things like flat washer (sku#120388) that looks an awful lot like a set screw. Oh well!
admin
To see order history make sure the email address you are using on the website matches the one you have been using for orders. Our lookup of order history is by email address (customer numbers sometimes changed over the years).
dusty
admin wrote
To see order history make sure the email address you are using on the website matches the one you have been using for orders. Our lookup of order history is by email address (customer numbers sometimes changed over the years).
Still cannot get in with original credentials. Suspect that when I logged in via Google (I should have known better) that all got messed up.
