New Shopsmith Website is Up and Running Today!

edma194

dusty wrote

Still cannot get in with original credentials. Suspect that when I logged in via Google (I should have known better) that all got messed up.

I was able to change my password to get in. There's a change password option in your account details. That goes to page that requires your old password to make the change, but also has a link to reset or create your password that will send you an email allowing you to create a new password.

dusty

edma194 wrote
dusty wrote

Still cannot get in with original credentials. Suspect that when I logged in via Google (I should have known better) that all got messed up.
I was able to change my password to get in. There's a change password option in your account details. That goes to page that requires your old password to make the change, but also has a link to reset or create your password that will send you an email allowing you to create a new password.

Thanks for the feedback. I'll try again, later. I just get frustrated trying to legitimize my access to a forum that I have been a member of for so many years (all with the same username and password).

This happened once before with the first attempted release of the new website. Fortunately, I was able then to extract a copy of my order history. Also thankful that I have user manuals with parts data for all of the equipment items that I own.

dusty

Nothing more to complain about. I can now loggin with email and password. Had to change PW but I do that periodically anyway. The history file is there which is good news even though it does not go all the way back to my first order.

MikeG

dusty wrote Nothing more to complain about. I can now loggin with email and password. Had to change PW but I do that periodically anyway. The history file is there which is good news even though it does not go all the way back to my first order.

Did you have an email address when you placed your first order? My list goes back to 2002, but my first order would have been 1980 and I think that was before dialup to AOL.

dusty

MikeG wrote
dusty wrote Nothing more to complain about. I can now loggin with email and password. Had to change PW but I do that periodically anyway. The history file is there which is good news even though it does not go all the way back to my first order.
Did you have an email address when you placed your first order? My list goes back to 2002, but my first order would have been 1980 and I think that was before dialup to AOL.

I don't recall when I first began using email but my first purchases from Shopsmith were in the early 90's.

JPG

Why all this using e-mail address for an id? What is wrong with a "customer number"?

dusty

JPG wrote Why all this using e-mail address for an id? What is wrong with a "customer number"?

Customer Number or no - I regret that I used my email address as an identifier. I just did not envision that doing so would become the root cause of so many issues. Changing my username now (to something other than my email address) would be an astronomical task. I have quit using it on new communications.

MikeG

JPG wrote Why all this using e-mail address for an id? What is wrong with a "customer number"?

Nothing wrong with using a customer number, if that is what the company choses. I have had 3 customer numbers at Shopsmith. My first one was In the 1980's for multiple purchases. From 2/2002 to 8/2011 I had a different one and then from 12/2011 to now I have a third one. The last two numbers are tied to my email. Given the ownership changes that Shopsmith has gone through in those years I guess that I'm lucky to have the last two combined. It maybe that they thought that it is easier for the customer to remember their email address than a series of numbers.

jsburger

As Admin said in this thread.

"To see order history make sure the email address you are using on the website matches the one you have been using for orders. Our lookup of order history is by email address (customer numbers sometimes changed over the years).

Shopsmith I.T."

JPG

So does that mean NO ability to look up orders that preceded the internet?

dusty

JPG wrote So does that mean NO ability to look up orders that preceded the internet?

When did internet access become available? Better question might be "When did Shopsmith first utilize the internet to report Purchase Order History Status"?

edma194

I would hope even if the website can't continue to provide the complete history of orders directly that Shopsmith would find a way to provide that information by some other means when requested. I don't believe that they have any obligation to do so aside from just good business practice. Maybe they'll get all the records they have available online eventually, but it's not unusual for old business records to be unavailable, especially when there's a change in ownership and/or technology. In comparison to a possible situation where the company was no longer operating at all some loss of past records is not a terrible outcome.

So in conclusion, I wish they had done a better job getting a new website operating but they've made progress remedying the problems and I'm glad that right now it appears they'll be around for awhile and we'll see some future improvements. However I reserve the right to complain loudly just like anyone else when my own particular online ox is gored.

admin

JPG wrote So does that mean NO ability to look up orders that preceded the internet?

No. The intent over the years was that existing customer accounts were updated to include email addresses. If we haven't done that the history is still there, but the lookup doesn't find it.

dusty

This Order History issue may linger for a long time.

Yesterday or the day before I discovered that the website once again had a list of my past orders. Confused!! Earlier today I logged in and guess what. No history. Could it be that I had the history only when I was logged in via Google. If that was - it is no longer. I hesitantly logged in using my email address and Google password. I got in but no history.

I probably, so, how caused that issue to resurface.

Now I have still another issue of my own doing. I appear to have two accounts on the Shopsmith server; one that I access via Google and another that I access the NORMAL way with username and password

I', fortunate though. One of the grand kids will be able to fix this - just eliminate the path to log in via Google.

Docdare55

There are a lot of holes missed pictures and descriptions, does anyone know if this will be addressed. Also items are placed in odd places and hard to find without extensive searches.

JPG

I think a cleanup is forthcoming(sometime!).

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