New Power Head issue

[aspendog14]

I have my new Power Head Pro head for near tow months. Today I went to use the unit and noticed that when I pushed the stop button to check my work, I noticed that the menu goes to the chart. I have hit the reverse button twice to get to the forward movement that I was on prior to stopping the lathe. It occurs every time I use the machine.
Anyone have any of the same issues and or know of a fix.

[wa2crk]

I have never heard of this problem. If you press "stop" the machine should stop and remain on the settings that you have selected and restart at the same parameters as before. This would be extremely inconvenient for lathe turners who have to stop many times during a turning. I would strongly suggest contacting Shopsmith Customer Service as it strikes me as a programming problem.
Did it perform normally for the first two months?
Bill V

[nuhobby]

I haven't had that problem either. However, my DIY Power Pro recently turned 8 years old, and over those 8 years maybe 3 times I had weird button functions. Wasn't sure if it was a static buildup or a keyboard cable issue. And I don't plan on taking it all apart to look. I did once "seem" to get it better by sort of flexing the control pod face gently.

Chris

[aspendog14]

I have contact Shopsmith twice on two separate issues I had with accessories that I have purchased and now don't work properly. The head has work properly for the time I had and used it unit this week. I may have to call instead of using the support email site. I hope their support phone service will help me out, thanks

[JPG]

I have contact Shopsmith twice on two separate issues I had with accessories that I have purchased and now don't work properly. The head has work properly for the time I had and used it unit this week. I may have to call instead of using the support email site. I hope their support phone service will help me out, thanks

Fer sure!!!!

Has anyone ever gotten problem resolution by e-mailing SS??????

[aspendog14]

I did not know that Tekntool was the maker of the DVR that is used in the new power head. Uhmmmm

I called about my new two month old power head and they said since it was that new they would pay for shipping to and from, and fix the unit. I hope they don't take too long as I was told earlier that they were way behind on getting things fixed. Guess I will place my old analog head back on or maby not.

[fredsheldon]

Copy of another post about PP issues.
Fred

I self installed my PP in 2010. I have turned over 100 bowls and produced over 20 band saw jewelry boxes since. The display quit showing anything except for a flash of back light every 3 seconds or so 3 years ago. I've taken the fan off the motor to blow out the speed sensor, checked and rechecked all connections, but it still won't do anything. I sent the display and power supply back to the motor ship 3 months ago. I called twice since and was told the repairman was on extended sick leave. So, that's where I'm at now. I reinstalled my standby headstock 2 years ago, which I had modified to run in both directions, and am happy with the old way of doing things. I'm hoping SS will offer some kind of discount for the bad part, what ever it is, since the replacement costs quoted to me are $500 for either the display or power supply. I didn't even ask how much it would be if it's the motor.
Fred Sheldon

Post a reply Reply with quote Report this post
User avatar

Ed in Tampa Platinum Member (5362 Posts)
Location: North Tampa Bay area Florida Private message

Re: Power Pro Lifeless

post #250894 by Ed in Tampa » 07 Aug 2018 18:50

fredsheldon wrote:I self installed my PP in 2010. I have turned over 100 bowls and produced over 20 band saw jewelry boxes since. The display quit showing anything except for a flash of back light every 3 seconds or so 3 years ago. I've taken the fan off the motor to blow out the speed sensor, checked and rechecked all connections, but it still won't do anything. I sent the display and power supply back to the motor ship 3 months ago. I called twice since and was told the repairman was on extended sick leave. So, that's where I'm at now. I reinstalled my standby headstock 2 years ago, which I had modified to run in both directions, and am happy with the old way of doing things. I'm hoping SS will offer some kind of discount for the bad part, what ever it is, since the replacement costs quoted to me are $500 for either the display or power supply. I didn't even ask how much it would be if it's the motor.
Fred Sheldon



Now that is scary!

Post a reply Reply with quote Report this post
User avatar

fredsheldon Platinum Member (1136 Posts)
Location: The Woodlands, Texas Private message

Edit post
Re: Power Pro Lifeless

post #251896 by fredsheldon » 12 Sep 2018 08:47
Ok, things are looking up now. I just got off the phone with Sue at SS and she found my display and power supply that I sent in in May for an evaluation. For whatever reason it has just been sitting in the shop. Sue has assured me that she will be sending the parts to the manufacturer for repair. Sue has assured me that the max cost to repair both components should be no more than $300. That's a lot better than the $1,000 cost of purchasing both parts new. If I can get my PP up and running for less than $300 I will be a happy camper considering how much use I have gotten out of it over the years. I will let you know the final outcome of my adventure.
Fred

Post a reply Reply with quote Report this post
User avatar

fredsheldon Platinum Member (1136 Posts)
Location: The Woodlands, Texas Private message

Edit post
Re: Power Pro Lifeless

post #252314 by fredsheldon » 27 Sep 2018 10:15
Good news. Sue just called from SS to inform me that my controller needed a board and that my parts are on their way back. They also had to do something to the display unit, they said it was flashing. SS sends all PP parts back to the manufacturer for repairs. The total cost, including shipping, is $331.00. Much better than the $1,000 if I had to purchase both parts new. I will let you know how everything works out once the parts arrive and I reinstall everything. I did not send in the motor. I hope it's ok.
Fred Sheldon

Post a reply Reply with quote Report this post
User avatar

fredsheldon Platinum Member (1136 Posts)
Location: The Woodlands, Texas Private message

Edit post
Re: Power Pro Lifeless

post #252413 by fredsheldon » 01 Oct 2018 17:08
Good news. I just reinstalled my PowerPro after receiving a repaired controller and it seems I'm back in business. My PP gave up the dust 2 years ago and I just got around to sending it in to the mother ship a couple of months ago. After a few phone calls the service department sent my parts back to the manufacture for repairs. Since I installed the PP in 2010, the repairs were on me. Total cost including shipping came to $350.00. It would have cost me $1,000 to buy a new power supply and display unit, which they said both were bad. I hope to get another good 6 years of heavy use out of it now.
Fred

[aspendog14]

Just an update, OK I sent the unit back to the Shopsmith repair for under warranty. They agreed to send a box with packing material and instructions on how to pack it with a shipping label. Now comes the kicker, Fed Ex picked the box and nearly ten days later I get the box. Fed-Ex said the unit was damaged and it was returned. After sending messages and talking to people I was told that Shopsmith was going to investigate. In the meantime I am without a unit to work with. Paying all that money and nothing to use.
By the way have any of you seen the use of cheap Chinese iron failing on the screw bays of the arm rest. I have had two units fail on me. The screw holes are stripping rather easily. I had sent one back and the other I oversized the hole and used a bolt to use the unit.

[JPG]

Just an update, OK I sent the unit back to the Shopsmith repair for under warranty. They agreed to send a box with packing material and instructions on how to pack it with a shipping label. Now comes the kicker, Fed Ex picked the box and nearly ten days later I get the box. Fed-Ex said the unit was damaged and it was returned. After sending messages and talking to people I was told that Shopsmith was going to investigate. In the meantime I am without a unit to work with. Paying all that money and nothing to use.
By the way have any of you seen the use of cheap Chinese iron failing on the screw bays of the arm rest. I have had two units fail on me. The screw holes are stripping rather easily. I had sent one back and the other I oversized the hole and used a bolt to use the unit.

?????

[aspendog14]

arm2.jpg (43.56 KiB) Viewed 9446 times