Customer Service
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JPG
- Platinum Member
- Posts: 35598
- Joined: Wed Dec 10, 2008 7:42 pm
- Location: Lexington, Ky (TAMECAT territory)
Re: Customer Service
I wonder IF anyone ever verified that the 'sysyem' does what all are thinking it does in all cases.
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╟JPG ╢
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Goldie(Bought New SN 377425)/4" jointer/6" beltsander/12" planer/stripsander/bandsaw/powerstation /Scroll saw/Jig saw /Craftsman 10" ras/Craftsman 6" thicknessplaner/ Dayton10"tablesaw(restoredfromneighborstrashpile)/ Mark VII restoration in 'progress'/ 10E[/size](SN E3779) restoration in progress, a 510 on the back burner and a growing pile of items to be eventually returned to useful life. - aka Red Grange
╟JPG ╢
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Goldie(Bought New SN 377425)/4" jointer/6" beltsander/12" planer/stripsander/bandsaw/powerstation /Scroll saw/Jig saw /Craftsman 10" ras/Craftsman 6" thicknessplaner/ Dayton10"tablesaw(restoredfromneighborstrashpile)/ Mark VII restoration in 'progress'/ 10E[/size](SN E3779) restoration in progress, a 510 on the back burner and a growing pile of items to be eventually returned to useful life. - aka Red Grange
Re: Customer Service
That is a valid point. I couldn't tell if I was the oddball customer that wasn't getting the expected notifications that are supposed to be baked into their ordering systems. Or, if I was just being told it is supposed to work this way as an excuse for me not getting order updates from Shopsmith.JPG wrote:I wonder IF anyone ever verified that the 'system' does what all are thinking it does in all cases.
RF GuyMark V 520 (Bought New '98) | 4" jointer | 6" beltsander | 12" planer | bandsaw | router table | speed reducer | univ. tool rest
Porter Cable 12" Compound Miter Saw | Rikon 8" Low Speed Bench Grinder w/CBN wheels | Jessem Clear-Cut TS™ Stock Guides
Festool (Emerald): DF 500 Q | RO 150 FEQ | OF 1400 EQ | TS 55 REQ | CT 26 E
DC3300 | Shopvac w/ClearVue CV06 Mini Cyclone | JDS AirTech 2000 | Sundstrom PAPR | Dylos DC1100 Pro particulate monitor
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JPG
- Platinum Member
- Posts: 35598
- Joined: Wed Dec 10, 2008 7:42 pm
- Location: Lexington, Ky (TAMECAT territory)
Re: Customer Service
I suspect it is not as automated as we are being told. If it is automatic, no-one is responsible for things not occurring except whomever should have verified it.RFGuy wrote:That is a valid point. I couldn't tell if I was the oddball customer that wasn't getting the expected notifications that are supposed to be baked into their ordering systems. Or, if I was just being told it is supposed to work this way as an excuse for me not getting order updates from Shopsmith.JPG wrote:I wonder IF anyone ever verified that the 'system' does what all are thinking it does in all cases.
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╟JPG ╢
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Goldie(Bought New SN 377425)/4" jointer/6" beltsander/12" planer/stripsander/bandsaw/powerstation /Scroll saw/Jig saw /Craftsman 10" ras/Craftsman 6" thicknessplaner/ Dayton10"tablesaw(restoredfromneighborstrashpile)/ Mark VII restoration in 'progress'/ 10E[/size](SN E3779) restoration in progress, a 510 on the back burner and a growing pile of items to be eventually returned to useful life. - aka Red Grange
╟JPG ╢
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Goldie(Bought New SN 377425)/4" jointer/6" beltsander/12" planer/stripsander/bandsaw/powerstation /Scroll saw/Jig saw /Craftsman 10" ras/Craftsman 6" thicknessplaner/ Dayton10"tablesaw(restoredfromneighborstrashpile)/ Mark VII restoration in 'progress'/ 10E[/size](SN E3779) restoration in progress, a 510 on the back burner and a growing pile of items to be eventually returned to useful life. - aka Red Grange
Re: Customer Service
Well today's call to Shopsmith went unreturned just like the previous call. Guess I'll try again tomorrow. This is really bumming me out.
-Steve Yoder, Mark V Model 500
Re: Customer Service
Did you call during business hours in their time zone?sryoder wrote:Well today's call to Shopsmith went unreturned just like the previous call. Guess I'll try again tomorrow. This is really bumming me out.
John & Mary Burger
Eagle's Lair Woodshop
Hooper, UT
Eagle's Lair Woodshop
Hooper, UT
Re: Customer Service
Yep. Called early on, too, just to give them more time to respond.jsburger wrote:Did you call during business hours in their time zone?sryoder wrote:Well today's call to Shopsmith went unreturned just like the previous call. Guess I'll try again tomorrow. This is really bumming me out.
-Steve Yoder, Mark V Model 500
Re: Customer Service
You may have to stay on hold with Shopsmith and not ask for the callback option. I have found getting responses on email or phone callback to be 50/50 in my experience with Shopsmith. It was painful, but when I waited on the phone to speak to someone, they usually answered in 1-20 minutes. Maybe something has changed with CS though since I had order issues earlier this year. Also note they are running their 12 days of Christmas promotion right now with alternating sales. I am sure this is causing an increase in their phone traffic and could be overloading CS...
RF GuyMark V 520 (Bought New '98) | 4" jointer | 6" beltsander | 12" planer | bandsaw | router table | speed reducer | univ. tool rest
Porter Cable 12" Compound Miter Saw | Rikon 8" Low Speed Bench Grinder w/CBN wheels | Jessem Clear-Cut TS™ Stock Guides
Festool (Emerald): DF 500 Q | RO 150 FEQ | OF 1400 EQ | TS 55 REQ | CT 26 E
DC3300 | Shopvac w/ClearVue CV06 Mini Cyclone | JDS AirTech 2000 | Sundstrom PAPR | Dylos DC1100 Pro particulate monitor
Re: Customer Service
Doubled down just now and added an email to customer service. Maybe that will help.
-Steve Yoder, Mark V Model 500
Re: Customer Service
If you are on Facebook, I would say to try getting up with them on the Shopsmith Customer Service group there, but it seems like that group has gone silent for months now. Maybe Shopsmith isn't checking it anymore...for awhile they were.sryoder wrote:Doubled down just now and added an email to customer service. Maybe that will help.
RF GuyMark V 520 (Bought New '98) | 4" jointer | 6" beltsander | 12" planer | bandsaw | router table | speed reducer | univ. tool rest
Porter Cable 12" Compound Miter Saw | Rikon 8" Low Speed Bench Grinder w/CBN wheels | Jessem Clear-Cut TS™ Stock Guides
Festool (Emerald): DF 500 Q | RO 150 FEQ | OF 1400 EQ | TS 55 REQ | CT 26 E
DC3300 | Shopvac w/ClearVue CV06 Mini Cyclone | JDS AirTech 2000 | Sundstrom PAPR | Dylos DC1100 Pro particulate monitor
Re: Customer Service
Thanks. I’ll give it a shot.RFGuy wrote:If you are on Facebook, I would say to try getting up with them on the Shopsmith Customer Service group there, but it seems like that group has gone silent for months now. Maybe Shopsmith isn't checking it anymore...for awhile they were.sryoder wrote:Doubled down just now and added an email to customer service. Maybe that will help.
-Steve Yoder, Mark V Model 500