Apologies from Shopsmith

woodburner · Post by **woodburner** » Mon Feb 02, 2009 4:37 pm

How many of you that have been waiting months for a little part to be shipped has contacted SS to see what the hold up is?

As for the email special for plans when your order is late (I guess its the thought that counts), I don't see how asking you to spend even more money with a company that hasn't shipped your order yet is much of an apology (I've received this email quite often), even if the product is offered at a discount. I think they should add something extra for free in your order, depending on how much you spent, like a free Help Kit, or letting you know that they will be taking 10-15% off the cost of your order when it does finally ship, or how about saying they won't be charging you the shipping costs.

That to me would be a fair and decent apology.

judaspre1982 · Post by **judaspre1982** » Mon Feb 02, 2009 6:59 pm

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beeg · Post by **beeg** » Mon Feb 02, 2009 7:06 pm

I was SUPPOSED to get a free 5/32 tool kit with my universal tool rest. But didn't, and didn't call about it because it would be more shipping charges. I was just glad to get my order, while others are still waiting for there's.

wlhayesmfs · Post by **wlhayesmfs** » Mon Feb 02, 2009 7:16 pm

Guess I have been lucky on orders. But I am ordering specials and sale items. Got my mini hollowing tools in 10 days from order. Glad I have not needed more complexed parts.
But if I do I will still place and order and wait like the rest because I am not giving up my Shopsmiths.

hoagie · Post by **hoagie** » Mon Feb 02, 2009 8:01 pm

wlhayesmfs wrote:....and wait like the rest because I am not giving up my Shopsmiths.

Couldn't have said it better. Even though I have been waiting 3 months now for my Universal Tool Rest, it has not kept me from placing several other orders.

JPG · Post by **JPG** » Mon Feb 02, 2009 11:26 pm

beeg wrote:I was SUPPOSED to get a free 5/32 tool kit with my universal tool rest. But didn't, and didn't call about it because it would be more shipping charges. I was just glad to get my order, while others are still waiting for there's.

I do not see any reason to be concerned about 'shipping charges'. Since they (SS) do not charge for shipping a backordered item on a partially filled order, I would NOT think they would charge shipping for an item 'left out'!:)

ryanbp01 · Post by **ryanbp01** » Tue Feb 03, 2009 8:12 am

woodburner wrote:How many of you that have been waiting months for a little part to be shipped has contacted SS to see what the hold up is?

As for the email special for plans when your order is late (I guess its the thought that counts), I don't see how asking you to spend even more money with a company that hasn't shipped your order yet is much of an apology (I've received this email quite often), even if the product is offered at a discount. I think they should add something extra for free in your order, depending on how much you spent, like a free Help Kit, or letting you know that they will be taking 10-15% off the cost of your order when it does finally ship, or how about saying they won't be charging you the shipping costs.

That to me would be a fair and decent apology.

This proposal would seem to be fair and equitable to me!

BPR

timster68 · Post by **timster68** » Tue Feb 03, 2009 5:34 pm

doug45601 wrote:If you are refering to the Rip fence mount system # 555783.. Have Shopsmith check on it as I just ordered it and received it a few days ago!

I ordered one 5/22/2008 and am still waiting.

gilamonster · Post by **gilamonster** » Tue Feb 03, 2009 11:39 pm

bobgroh wrote:Got you beat - I'm still waiting for a BO from May 2008! It is for the feather board that mounts on top of the fence.

Cancel that order! Here's how I mounted a feather board to my 510 fence. (featherboard1.jpg) It is a piece of Mesquite (only hardwood I had handy

) coupla holes drilled vertically, with a pair of 5/16 elevator bolts (a few seconds on the grinder to flatten two sides so it would fit in the t-slot atop the fence) and two horizontal holes for 1/4-20 carriage bolts to attach the feather board. featherboard2.jpg shows the rear view.

Making my own window casing, needed a relief groove down the back of the 10' strips. The two featherboards were necessary to hold the pieces against the router bit (mounted below the table, in the Speed Increaser). I used the regular fence instead of the shaper fence, because I couldn't get the shaper fence close enough.

I've done something similar with the shaper fence...replacing the two wood fence pieces with a single piece of 3/4" plywood, with a dado cut across it, to hold the feather board. (Featherboard3.jpg)In this case, both feather boards were necessary to direct the piece down flat against the router bit. This time, I was routing the decorative edge of the window sills.

My BO problem is the 555937 Adjustable Stop Collar, but I've only been waiting a few weeks. So far I have passed up the "We're sorry, here are some discounted DVDs" offer.

judaspre1982 · Post by **judaspre1982** » Wed Feb 04, 2009 12:06 am

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