Create a review for a woodworking tool that you are familiar with (Shopsmith brand or Non-Shopsmith) or just post your opinion on a specific tool. Head to head comparisons welcome too.
woodburner wrote:How many of you that have been waiting months for a little part to be shipped has contacted SS to see what the hold up is?
As for the email special for plans when your order is late (I guess its the thought that counts), I don't see how asking you to spend even more money with a company that hasn't shipped your order yet is much of an apology (I've received this email quite often), even if the product is offered at a discount. I think they should add something extra for free in your order, depending on how much you spent, like a free Help Kit, or letting you know that they will be taking 10-15% off the cost of your order when it does finally ship, or how about saying they won't be charging you the shipping costs.
That to me would be a fair and decent apology.
Here Here!!
Still waiting on a response for the delay. In the meantime my upper saw guard had the anti kickback prawls break off. I was contemplating order a new one from SS to try and help them, but with this and another order on a long backorder, I ended up buying a BRAND NEW one on ebay for $45 including shipping. Would have been nearly $100 if bought from SS. Oh well, I guess it is their loss.
Still waiting on a response for the delay. In the meantime my upper saw guard had the anti kickback prawls break off. I was contemplating order a new one from SS to try and help them, but with this and another order on a long backorder, I ended up buying a BRAND NEW one on ebay for $45 including shipping. Would have been nearly $100 if bought from SS. Oh well, I guess it is their loss.
Update - Shopsmith called me back today after leaving them a question on their web - the 2 items I have on backorder
555783 ACC-MKV520 FEATHERBOARD A
555997 TBL EXT BRKT ASM
and they told me that both are still on backorder - the featherboard for over a year (which they said they've never had anything this long on BO) and that over 80 orders on the bracket. No word yet when they come in. They are well aware of the backorder issues and the customer frustrations that go with it.
So it was reassuring after talking with them although I still wish/hope the stuff comes in sooner rather than later.
