I don't think the service is very good

ryanbp01 · Post by **ryanbp01** » Sun Sep 27, 2009 7:57 pm

I placed an order late last Thursday. I will see how long it takes for the items to get here and let you know.
BPR

ryanbp01 · Post by **ryanbp01** » Sun Sep 27, 2009 7:57 pm

I placed an order late last Thursday. I will see how long it takes for the items to get here and let you know.
BPR

BigSky · Post by **BigSky** » Sun Sep 27, 2009 8:23 pm

I have followed this thread for a couple days now and every time I move on I wonder - Just what does it take to make people feel they have received good service.

I have placed a dozen or so orders this year and as of right now I have no back orders. Yes, I had a couple back orders. The operative word is HAD.

Everything that was ordered has been received, in good condition and I was charged what I had expected to be charged.

I have made three or four calls with questions about items in the catalog or in the email offers. I have always received courteous, friendly and technically correct responses from Jan, Linda, Gail or Dave. Have not spoken with the later two in a while???

One shipment was received with something missing. I received that by mail in about three days - no questions asked. Actually, the part was sent to me by Incra even though I had ordered from Shopsmith (V120).

I don't know - have I had bad service. I don't feel as though I have.

beeg · Post by **beeg** » Sun Sep 27, 2009 8:33 pm

Gail followed Nick about this time last year.

mreese · Post by **mreese** » Sun Sep 27, 2009 11:32 pm

fjimp wrote:Well now this question really isn't a mystery. If times are tough. A company doesn't have new products ready for introduction and no way of guessing what items customers may be ready to purchase. Why not create specials that tease the customers imagination. Then when they receive orders can place orders with vendors prepared to ship. Great plan we the end user get items we desire at a reasonable price. We help a company we care about and who needs to generate cash flow. Personally it sounds like a win win to me.

I agree that it sounds like a good idea. Then they should advertise it as such... "as a member of the Shopsmith family, you have the opportunity to... ... expect your order to arrive in... "

One result of the current practice is people calling the shop, asking about their orders. The rest of us can't even get through to place order.

dusty · Post by **dusty** » Mon Sep 28, 2009 6:29 am

mreese wrote:I agree that it sounds like a good idea. Then they should advertise it as such... "as a member of the Shopsmith family, you have the opportunity to... ... expect your order to arrive in... "

One result of the current practice is people calling the shop, asking about their orders. The rest of us can't even get through to place order.

Ahhh, now I understand. This problem is really caused by me hogging phone time checking on the status of all my orders.

I can fix that. From now on, I'll use the online Order Status service. All I need to know is my order number (which was given to me in the order confirmation I received via email) and my own telephone number (the one that I gave Shopsmith when I placed the order).

http://www.shopsmith.com/ownersite/faq/orderstatusform.htm

NOTE: Be aware that if you use one telephone number now and a different one later that you can really mess up this tracking system for yourself. If you use more than one phone number, keep track of which number goes with which order. In other words, keep a copy of the emailed order confirmation.