Can't Get Upgrade ordered and paid for

damagi · Post by **damagi** » Tue Mar 23, 2010 3:32 pm

I had a 510->520 upgrade kit on order that I ended up cancelling. They said that they were looking at shipping it the middle of march. Since I was able to "upgrade" to the 520 via craigslist I cancelled my order before it shipped. When I spoke to customer service they were indicating that they were shipping the upgrades in the order in which they were received.

SDSSmith · Post by **SDSSmith** » Tue Mar 23, 2010 4:38 pm

bgroome wrote:I get a delivery date and when that date approaches and I call to check on status and am told that parts on back order and the delivery date is slipped 2 to 3 weeks and the process starts all over again.

bgroome - you might want to contact me at sdssmith51@gmail.com for an alternative.

randythewoodchuck · Post by **randythewoodchuck** » Wed Mar 24, 2010 10:43 pm

I ordered the 500 to 520 upgrade when offered as an email special on 2/26. I contacted them the next week and was told they were on back order and would be in on 3/12. I called again on Monday of this week and was told that part of the upgrade was not yet in and would be in on 3/26. So it is a waiting game. I've always received back orders eventually, and lately it has been a shorter wait. My suggestion is, as like everyone else, give Shopsmith a call and see what they have to say.