[quote="juwester"]I am not THAT young -- mid-40's

. I prefer direct live contact, too, but it is not always practical, nor should it be necessary for simple order status inquiries. Perhaps the 1/2 hour+ wait times on the phone would be mere minutes if they dealt with simple requests via a better website and easy access to common questions about order status and shipping.
Someday when I'm retired (hopefully that day will come!) perhaps I will have the ability to sit on the phone for 1/2 plus to get a simple answer -- but the reality is that I would get fired if I did that at work -- it just is not practical. I realize that many of the best contributors on this board are retired (and I really appreciate all of the wisdom and help in all of the posts!), and have the time during weekdays, but surely that is not the way forward for Shopsmith?
If they are to thrive it will be on convincing folks like me and those younger to buy in and spend -- part of that requires adapting to reality and leveraging new technologies that can help them do well -- the phone only even if it takes ages mindset will doom them with folks younger than me. My nephews and nieces want to text me -- I don't do it -- but I'm not trying to sell stuff in a tough market! ]I have, for many years now, complained that no one is teaching the trades anymore. When I was in Junior High and High School I took classes that taught me basic electrical, automotive, plumbing and wood working. In my junior and senior years I had two two hour shop classes. They don't do that any more. High school education is basically fun or college preparatory.
I suddenly realized that if my kids and their significant others were going to know anything about the trades I was going to have to have a hand in it. None of my kids or grand kids are serious craftsmen but at least none of them need instructions on the use of general hand tools.
I have encouraged them to use the shop and they do. Often it is when I want to sleep but that is the way it is. One just left. He was here trying to decide what he could make in a hurry for his Christmas gift to mom.