Posted: Fri Mar 26, 2010 3:00 am
Here is another tale of poor Customer Service at JoinTech:
I too have had problems with getting JoinTech to reply to simple email. Early last year I have purchased a used ShopSmith that already had a complete JoinTech SawTrain System installed, about 4 years earlier by the previous ShopSmith owner, who had since died. On May 11th 2009, I sent a simple email inquiry to JoinTech. I wanted to purchase a pair of rails, so I could move some the SawTrain components to a separate stand and off the SawTrain. My questions were very simple: 1) Can I purchase a pair of 2x2 rails 60-inches long; 2) If so, what would be the cost and shipping fee. On June 7th 2009, nearly a month later I sent a follow up email. On June 10th 2009, I finally received a reply. In that, reply Ernest Saldana provided a price and shipping fee I had asked about. Well enough, however, Ernest added, “I can see if we have any used or scratched rails available”. Well, that was fine with me, so I waited for Ernest to get back to me. On June 15th, 2009, I sent Ernest a follow up email. No reply. On June 24th, 2009, I sent JoinTech another short email. No reply. June 20th, 2009, I sent another short email. No reply. August 8th, 2009, one more email. Still, no reply. On October 16th, 2009, I final got a reply from JoinTech. The problem was that reply did not reference the rails I was originally interested in purchasing, or if a used/scratched pair were found, but went off in a tangent I never asked about. Not very helpful.
Bottom line is I would never do business with JoinTech. I am glad I did not send them any money. Clearly, they “source” the 2X2 aluminum rail extrusion from some other company. I guess I will try to find that source. If any one knows who “supplies” JoinTech with the 2” x 2” aluminum rail extrusion, I would be most appreciative. Otherwise, I will keep looking around and making inquires.
I too have had problems with getting JoinTech to reply to simple email. Early last year I have purchased a used ShopSmith that already had a complete JoinTech SawTrain System installed, about 4 years earlier by the previous ShopSmith owner, who had since died. On May 11th 2009, I sent a simple email inquiry to JoinTech. I wanted to purchase a pair of rails, so I could move some the SawTrain components to a separate stand and off the SawTrain. My questions were very simple: 1) Can I purchase a pair of 2x2 rails 60-inches long; 2) If so, what would be the cost and shipping fee. On June 7th 2009, nearly a month later I sent a follow up email. On June 10th 2009, I finally received a reply. In that, reply Ernest Saldana provided a price and shipping fee I had asked about. Well enough, however, Ernest added, “I can see if we have any used or scratched rails available”. Well, that was fine with me, so I waited for Ernest to get back to me. On June 15th, 2009, I sent Ernest a follow up email. No reply. On June 24th, 2009, I sent JoinTech another short email. No reply. June 20th, 2009, I sent another short email. No reply. August 8th, 2009, one more email. Still, no reply. On October 16th, 2009, I final got a reply from JoinTech. The problem was that reply did not reference the rails I was originally interested in purchasing, or if a used/scratched pair were found, but went off in a tangent I never asked about. Not very helpful.
Bottom line is I would never do business with JoinTech. I am glad I did not send them any money. Clearly, they “source” the 2X2 aluminum rail extrusion from some other company. I guess I will try to find that source. If any one knows who “supplies” JoinTech with the 2” x 2” aluminum rail extrusion, I would be most appreciative. Otherwise, I will keep looking around and making inquires.
