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Posted: Mon Oct 21, 2013 7:56 pm
by charlese
joshh wrote:If you have a powerpro headstock that's back at shopsmith for repair, they damn sure owe you a loaner headstock. Who told you no?! And they knew they had your powerpro?!
To end the confusion here, when I sent in my PowerPro for repair, I asked for a loaner and they sent one with no hesitation. All available loaners are the older style floating sheave models. This is no problem for someone who wants to get a project finished. I think you have to ask for a loaner, rather than they will shop one automatically. To get one it only takes "Please send me a loaner" There will be no more discussion and the loaner will arrive in shipping time of several days.
I hasitate to say they OWE you one! The nest ime I sent the PowerPro in for repair, I didn't need or want a loaner. If I would have gotten one, it would have been shipped right back.
Needless to say - all of the shipping cost are paid by Shopsmith. Their service is GREAT!
I repeat
Posted: Mon Oct 21, 2013 11:59 pm
by wrmnfzy
The first service rep told me no but when I got back in touch with the original service rep she said they would send a loaner if they had one. I told her not to bother as I had made other arrangements for completing my project.
Posted: Thu Oct 24, 2013 11:46 pm
by wrmnfzy
wrmnfzy wrote:The first service rep told me no but when I got back in touch with the original service rep she said they would send a loaner if they had one. I told her not to bother as I had made other arrangements for completing my project.
Got the box in from SS today and sent my headstock back today. Will keep apprised of the progress.
BS upper wheel
Posted: Sat Oct 26, 2013 9:18 am
by wrmnfzy
Received the new shaft for the upper BS wheel and installed. It appears to have solved the problem, won't know for sure to motor gets back from SS.
Posted: Sat Oct 26, 2013 12:37 pm
by charlese
A whisper from experience - - It seems like an extremely long wait for "the box", "the fix", the return, the re-install, but after that's past, - - euphoria
All frustrations are soon forgotten (almost):D
Hang in there!:) Pretty soon it'll all be GOOD!:D
Glad you found your fix for the bandsaw!
Return
Posted: Sun Oct 27, 2013 9:20 am
by wrmnfzy
It took 3 days to get here from initial sending date so using that logic (ha) they should get it tomorrow. We'll see, you can bet I'll be on the phone being a pain in the place where the sun don't shine.
A-ok
Posted: Thu Nov 07, 2013 2:41 am
by wrmnfzy
Got my Power Pro back in one week, all working.
Posted: Thu Nov 07, 2013 9:40 pm
by charlese
Posted: Thu Nov 07, 2013 10:34 pm
by JPG
wrmnfzy wrote:Got my Power Pro back in one week, all working.
'All good' then?
Yeah
Posted: Fri Nov 08, 2013 11:13 pm
by wrmnfzy
It appears all is good, thanks.
