New Shopsmith Website is Up and Running Today!

[edma194]

Still cannot get in with original credentials. Suspect that when I logged in via Google (I should have known better) that all got messed up.

I was able to change my password to get in. There's a change password option in your account details. That goes to page that requires your old password to make the change, but also has a link to reset or create your password that will send you an email allowing you to create a new password.

[dusty]

Still cannot get in with original credentials. Suspect that when I logged in via Google (I should have known better) that all got messed up.

I was able to change my password to get in. There's a change password option in your account details. That goes to page that requires your old password to make the change, but also has a link to reset or create your password that will send you an email allowing you to create a new password.

Thanks for the feedback. I'll try again, later. I just get frustrated trying to legitimize my access to a forum that I have been a member of for so many years (all with the same username and password).

This happened once before with the first attempted release of the new website. Fortunately, I was able then to extract a copy of my order history. Also thankful that I have user manuals with parts data for all of the equipment items that I own.

[dusty]

Nothing more to complain about. I can now loggin with email and password. Had to change PW but I do that periodically anyway. The history file is there which is good news even though it does not go all the way back to my first order.

[MikeG]

Nothing more to complain about. I can now loggin with email and password. Had to change PW but I do that periodically anyway. The history file is there which is good news even though it does not go all the way back to my first order.

Did you have an email address when you placed your first order? My list goes back to 2002, but my first order would have been 1980 and I think that was before dialup to AOL.

[dusty]

Nothing more to complain about. I can now loggin with email and password. Had to change PW but I do that periodically anyway. The history file is there which is good news even though it does not go all the way back to my first order.

Did you have an email address when you placed your first order? My list goes back to 2002, but my first order would have been 1980 and I think that was before dialup to AOL.

I don't recall when I first began using email but my first purchases from Shopsmith were in the early 90's.

[JPG]

Why all this using e-mail address for an id? What is wrong with a "customer number"?

[dusty]

Why all this using e-mail address for an id? What is wrong with a "customer number"?

Customer Number or no - I regret that I used my email address as an identifier. I just did not envision that doing so would become the root cause of so many issues. Changing my username now (to something other than my email address) would be an astronomical task. I have quit using it on new communications.

[MikeG]

Why all this using e-mail address for an id? What is wrong with a "customer number"?

Nothing wrong with using a customer number, if that is what the company choses. I have had 3 customer numbers at Shopsmith. My first one was In the 1980's for multiple purchases. From 2/2002 to 8/2011 I had a different one and then from 12/2011 to now I have a third one. The last two numbers are tied to my email. Given the ownership changes that Shopsmith has gone through in those years I guess that I'm lucky to have the last two combined. It maybe that they thought that it is easier for the customer to remember their email address than a series of numbers.

[jsburger]

As Admin said in this thread.

"To see order history make sure the email address you are using on the website matches the one you have been using for orders. Our lookup of order history is by email address (customer numbers sometimes changed over the years).
Shopsmith I.T."

[JPG]

So does that mean NO ability to look up orders that preceded the internet?