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Posted: Fri Aug 24, 2012 2:55 pm
by keakap
emagnet wrote:I didn't use a phone number or an e-mail address to communicate with them, at least initially. I submitted a Helpdesk request through their website. Go to teknatool.com and click on customer support. Where it says "For other inquiries", click on "CLICK HERE" to submit a Helpdesk request. This creates an official helpdesk ticket with an e-paper trail that customer support is required to address and resolve.
Ah, so, the Helpdesk. I did see that and it somehow just didn't register.
Good. So now with Dusty's phone number and contact, and this excellent idea, I'm ready

Thanks 2

Posted: Thu Aug 30, 2012 11:53 am
by dusty
keakap wrote:Ah, so, the Helpdesk. I did see that and it somehow just didn't register.
Good. So now with Dusty's phone number and contact, and this excellent idea, I'm ready

Thanks 2
OKAY, I'm waiting. What did they tell you.

Posted: Thu Aug 30, 2012 9:30 pm
by algale
Took an extra week or so, but my replacement adapter arrived from Teknatool today.

Al

Posted: Fri Aug 31, 2012 12:35 am
by backhertz
I noticed Teknatool has updated all areas of their web site to reflect the ISNS as the only insert adapter for the Shopsmith:

IFNS INSERT F 5/8" Plain Bore RH
IHNS INSERT H 3/4" 10TPI BSW RH Rockwell / Homecraft
IINS INSERT I M24x3 RH (Metric) B Line, Arundel K600/K450
IJNS INSERT J 1 1/8" 12 TPI RH Myford Mystro, Masterlathe (NZ)
IKNS INSERT K M18x2.5 RH (Metric) Elu DB 180
ILNS INSERT L 1 1/4" 8 TPI RH Designed for Teknatool 1 ¼” thread reversible operation lathes
IMNS INSERT M 1" 10TPI BSF LH Teknatool TL1000, Woodfast / Durden
INNS INSERT N Blank. Can be threaded up to 28mm (1 1/8? to match your lathe size Once threaded, this blank adapator cannot be re-threaded.
IONS INSERT O 1 1/8" 7 TPI BSW RH Morton
IQNS INSERT Q M30x3.5 RH (Metric) Teknatool TL1500/3000/Comet (European & Southern Hemisphere), Woodfast
ISNS INSERT S 5/8" Plain Bore Designed Specifically for Shopsmith Pro V, Power Pro Machines.

Posted: Fri Aug 31, 2012 6:51 am
by mgdesigns
On a related story (see my thread in the other forum, https://forum.shopsmith.com/viewtopic.php?t=11111), I have placed an email claim with Teknatool about my incorrect adapter. I know now why the darned thing won't stay tight and creates problems especially when turning without support from live or dead center from tailstock. I wondered why I was not getting smooth surfaces on my small platters (6" diameter) and this helps to explain at least part of it. Thanks for this Forum. It rules. I'll post when I get some feedback from Teknatool.

Posted: Fri Aug 31, 2012 7:18 am
by dusty
mgdesigns wrote:On a related story (see my thread in the other forum, https://forum.shopsmith.com/viewtopic.php?t=11111), I have placed an email claim with Teknatool about my incorrect adapter. I know now why the darned thing won't stay tight and creates problems especially when turning without support from live or dead center from tailstock. I wondered why I was not getting smooth surfaces on my small platters (6" diameter) and this helps to explain at least part of it. Thanks for this Forum. It rules. I'll post when I get some feedback from Teknatool.
I don't understand how having the wrong adapter would cause a turning problem - at least not this particular Nova G3 set screw issue.

If the issue is that some G3s were "out of spec", I do understand how that might become a problem.

Posted: Fri Aug 31, 2012 10:41 am
by JPG
dusty wrote:I don't understand how having the wrong adapter would cause a turning problem - at least not this particular Nova G3 set screw issue.

If the issue is that some G3s were "out of spec", I do understand how that might become a problem.
IIUC, he had a loosening set screw problem that lead to wobbley. I assume he was provided the incorrect adapter.

Posted: Fri Aug 31, 2012 11:27 am
by dusty
JPG40504 wrote:IIUC, he had a loosening set screw problem that lead to wobbley. I assume he was provided the incorrect adapter.
It is most likely that he had the wrong adapter if he bought the G3 recently; however, the wobblies are a potential problem even with the correct adapter if the set screw is not secure OR something is out of spec.

I do think that this discussion, here on the forum, has averted numerous potential problems of several descriptions.

Posted: Fri Aug 31, 2012 11:40 am
by JPG
[quote="dusty"]It is most likely that he had the wrong adapter if he bought the G3 recently]
Also IIUC, the 'problem' with the 'wrong' adapter was the set screw AA comes loose.

P.S. there are two different set screws. One secures the adapter to the ss shaft, and a second secures the adapter to the chuck.

Posted: Fri Aug 31, 2012 1:14 pm
by dusty
JPG40504 wrote:Also IIUC, the 'problem' with the 'wrong' adapter was the set screw AA comes loose.

P.S. there are two different set screws. One secures the adapter to the ss shaft, and a second secures the adapter to the chuck.

I have not gone back to read all the posts on this subject but that is not how I recall the issues. As I recall, the only issue had to do with the fact that the new adapter had a different set size screw and that set screw was set at an angle (90° to the taper on the drive shaft).