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Shopsmith "Customer Care"
Posted: Thu May 08, 2014 11:19 am
by lammergeir
Hi, I live in Johannesburg, South Africa.
I sent Shopsmith a request today.
Here is their rude reply:
We only sell 505640 . If that is not what you need you will need to find someone else to get what you need .
On Thu, May 8, 2014 at 6:08 AM, <
customerservice@shopsmith.com> wrote:
Question: i live in johannesburg, south africa.
i have a magna 4" jointer. the cutter head wedges are a little distorted. could your factory provide me with three un-drilled wedges, and i can have them drilled here to fit the cutter head?
Posted: Thu May 08, 2014 12:29 pm
by JPG
lammergeir wrote:Hi, I live in Johannesburg, South Africa.
I sent Shopsmith a request today.
Here is their rude reply:
We only sell 505640 . If that is not what you need you will need to find someone else to get what you need .
On Thu, May 8, 2014 at 6:08 AM, <
customerservice@shopsmith.com> wrote:
Question: i live in johannesburg, south africa.
i have a magna 4" jointer. the cutter head wedges are a little distorted. could your factory provide me with three un-drilled wedges, and i can have them drilled here to fit the cutter head?
Dave strikes again!!!!

Posted: Thu May 08, 2014 12:49 pm
by beeg
Are you looking for these? #521945 part#30 here.
http://www.shopsmith.com/service/jointe ... iagram.htm
For a 3 hole wedge ya might contact Bill Mayo or look on ebay?
Posted: Thu May 08, 2014 12:59 pm
by davebodner
Shopsmith doesn't ship overseas, do they?
And it sounds like the OP wants to buy the wedge, part #521945, not the knives, part #505640. Perhaps Shopsmith doesn't have the wedges in stock? That wouldn't surprise me.
And I bet they'd be unable to supply the part in any but the finished form. It's not like the jointer is in continuous production. They probably have to wait until the next production run before they make any more spare parts.
Posted: Thu May 08, 2014 1:08 pm
by JPG
davebodner wrote:Shopsmith doesn't ship overseas, do they?
And it sounds like the OP wants to buy the wedge, part #521945, not the knives, part #505640. Perhaps Shopsmith doesn't have the wedges in stock? That wouldn't surprise me.
And I bet they'd be unable to supply the part in any but the finished form. It's not like the jointer is in continuous production. They probably have to wait until the next production run before they make any more spare parts.
Adding to the 'confusion', there have been at least two versions of the wedges.
Also providing a means for the customer to drill their own holes has liability problems.
Most likely the reason for a need to drill holes is because he needs the older version and SS only has the current ones 'in production'.
And NO SS does not export AIUI.
Methinks Bill Mayo is the most likely source and he has no qualms exporting!:)
FWIW, I think judicious filing would make smushed wedges usable again as long as they are not cracked etc.. They are a
wedge fer crying out loud.
Posted: Thu May 08, 2014 1:13 pm
by JPG
Gad! Rude Dude Dave did not even get the part number correct.

Posted: Thu May 08, 2014 1:42 pm
by beeg
JPG40504 wrote:Adding to the 'confusion', there have been at least two versions of the wedges.
Current version have 5 holes. The older version have 3 holes.
Posted: Thu May 08, 2014 1:46 pm
by beeg
JPG40504 wrote:Gad! Rude Dude Dave did not even get the part number correct.

Lammergeir's only option from SS, is part #517363 the cutter head assembly. Then find someone to buy it and send to him.
Posted: Thu May 08, 2014 5:37 pm
by rcplaneguy
Who is Dave?

Posted: Thu May 08, 2014 7:03 pm
by beeg
He is one of 3 CS people at SS. His time in CS has been for the last 6 years.