Jointech - Caveat Emptor
Posted: Thu Mar 04, 2010 7:16 am
I have learned some great tips here from those who have shared them, and I haven't had much to share until now. Others have had a good experience with Jointech, but I have not. So, I wanted to share my saga with this company in order to save others what I went through. Here is a condensed version:
I ordered a sawtrain system and digital lift from Jointech just before last Thanksgiving. Ernest answered my emailed questions until I placed my order, and then stopped answering the phone or my emails. I became concerned and sent a note to him in early December saying that I would cancel my order if he did not respond. He responded to that note with excuses and apologies, and I received my system within a week. Unfortunately, the "system" that was shipped to me was missing some key pieces, included parts from a different jig, contained miss-drilled parts that did not fit, and included a fence that had been dropped on one corner so that the face was not flat and attachments would not slide on the dovetail track.
Once again, it took several attempts to get a response when I informed Ernest of these problems. He said that he would ship the missing parts right out to me. One week later, I received a box of parts, but Ernest did not send me everything that he'd promised. It was now after Christmas, I was out $900 and did not have a usable system. So much for the gift boxes that I had hoped to make for my family. Ernest finally answered my email and said that he would ship the remaining parts to me via overnight. He failed on both counts. He shipped another short set of parts to me via ground.
It was now early January, and I had spent $900 on a pile of stuff that I could not use. I emailed Ernest and told him that I wanted to return his stuff without paying restocking or shipping fees. I heard nothing in response, so I contacted my credit card company to see what they could do. I received a credit for half of my money, and I still had a pile of unusable stuff taking up valuable space in my workshop.
It was now early February, and I finally heared from Ernest and arranged return shipping. He received the returns, told me that he would refund my money, and then stopped answering my emails.
It is now early March, and I am writing to inform my fellow Shopsmith users that they may encounter problems when dealing with Jointech. I contacted my credit card company and am waiting for a refund of the rest of my money. I figure that I spent at least 25 hours with this mess in one way or another since November, and I'll never get that time back. I will never spend another penny or second on Jointech. Since going through this, I have found from searching the internet that others have had similar problems when dealing with Ernest at Jointech - just Google "Jointech Ernest problems". Next time, I will go with Incra, since they have a reputation for good customer service.
I ordered a sawtrain system and digital lift from Jointech just before last Thanksgiving. Ernest answered my emailed questions until I placed my order, and then stopped answering the phone or my emails. I became concerned and sent a note to him in early December saying that I would cancel my order if he did not respond. He responded to that note with excuses and apologies, and I received my system within a week. Unfortunately, the "system" that was shipped to me was missing some key pieces, included parts from a different jig, contained miss-drilled parts that did not fit, and included a fence that had been dropped on one corner so that the face was not flat and attachments would not slide on the dovetail track.
Once again, it took several attempts to get a response when I informed Ernest of these problems. He said that he would ship the missing parts right out to me. One week later, I received a box of parts, but Ernest did not send me everything that he'd promised. It was now after Christmas, I was out $900 and did not have a usable system. So much for the gift boxes that I had hoped to make for my family. Ernest finally answered my email and said that he would ship the remaining parts to me via overnight. He failed on both counts. He shipped another short set of parts to me via ground.
It was now early January, and I had spent $900 on a pile of stuff that I could not use. I emailed Ernest and told him that I wanted to return his stuff without paying restocking or shipping fees. I heard nothing in response, so I contacted my credit card company to see what they could do. I received a credit for half of my money, and I still had a pile of unusable stuff taking up valuable space in my workshop.
It was now early February, and I finally heared from Ernest and arranged return shipping. He received the returns, told me that he would refund my money, and then stopped answering my emails.
It is now early March, and I am writing to inform my fellow Shopsmith users that they may encounter problems when dealing with Jointech. I contacted my credit card company and am waiting for a refund of the rest of my money. I figure that I spent at least 25 hours with this mess in one way or another since November, and I'll never get that time back. I will never spend another penny or second on Jointech. Since going through this, I have found from searching the internet that others have had similar problems when dealing with Ernest at Jointech - just Google "Jointech Ernest problems". Next time, I will go with Incra, since they have a reputation for good customer service.