Shopsmith site and phone troublesome

charlese · Post by **charlese** » Tue Aug 14, 2012 5:36 pm

Is anyone else having trouble reaching Shopsmith? Their shopsmith.com sites have been down for two days. - at least from my computer. Usually when this happens it is for only a short time and the forum is down at the same time.

What got me wondering is - I phoned SS today at 1:25PM CA time (should be 4;45PM Eastern. The phone gave me the message that they are open from 9A to 5P Eastern, but it seems they knocked off early.

Other glitches are with their e-mails. I can get the mails, but cannot view the graphics nor can I connect with the internet site by clicking on the suggested link.

Will try again tomorrow morning.

reible · Post by **reible** » Tue Aug 14, 2012 5:41 pm

I have not tried to call but the web pages are working for me. It could be more local to you or even your computer so far as the web pages go. Might want to clear your cache and reboot....

Ed

dusty · Post by **dusty** » Tue Aug 14, 2012 5:42 pm

[quote="charlese"]Is anyone else having trouble reaching Shopsmith? Their shopsmith.com sites have been down for two days. - at least from my computer. Usually when this happens it is for only a short time and the forum is down at the same time.

What got me wondering is - I phoned SS today at 1:25PM CA time (should be 4]

I did not try shopsmith.com earlier but it is up now and I talked with Linda (shopsmith customer service) twice earlier today.

charlese · Post by **charlese** » Tue Aug 14, 2012 5:47 pm

That's good news, Dusty! However the shopsmith.com still shows "Internet Explorer cannot display the webpage"

dusty · Post by **dusty** » Tue Aug 14, 2012 5:52 pm

charlese wrote:That's good news, Dusty! However the shopsmith.com still shows "Internet Explorer cannot display the webpage"

I just changed my browser to IE and was able to browse the shopsmith.com site without difficulty. Conclusion: the problem is not at shopsmith.

Using Internet Explorer, can you browse the other sites that you normally frequent?

charlese · Post by **charlese** » Tue Aug 14, 2012 6:11 pm

dusty wrote:I just changed my browser to IE and was able to browse the shopsmith.com site without difficulty. Conclusion: the problem is not at shopsmith.

Using Internet Explorer, can you browse the other sites that you normally frequent?

Yep can browse all other sites I've tried. Even tried Ed's fix by cleaning the cache and re-boting. Still no contact.

Now I'll call my provider.

SDSSmith · Post by **SDSSmith** » Tue Aug 14, 2012 6:24 pm

Chuck, maybe your wife blocked the site.

beeg · Post by **beeg** » Tue Aug 14, 2012 7:09 pm

[quote="charlese"]I phoned SS today at 1:25PM CA time (should be 4]

I'd almost bet that they quit answer the phone that late, before QUITTING time.

charlese · Post by **charlese** » Tue Aug 14, 2012 7:55 pm

All fixed now - had to call my provider and re-set the wireless router.

Thanks to everyone your comments and suggestions helped a lot!

Now can prder dust collector stuff.

fjimp · Post by **fjimp** » Tue Aug 14, 2012 8:22 pm

I wonder if calling a few minutes prior to closing with no answer could indicate more callers on the phone than they can handle during working hours. Jim