Wondering if something has changed with Shopsmith Customer Service?
Last year Shopsmith had a sale on the Powerpro 2 upgrade.
I have 2 Mark 7s with the first Powerpro upgrades.
Thought I ordered one , but never received an acknowledgment email. After you reach a certain age, thought I maybe dreamed the buy & figured oh well.
Guess what? I actually did. Discovered the charge on our Mastercard statement while doing our 2025 taxes.
Looked back in my email & lo and behold, have an order number and a change on Aug 5, 2025- but never received a shipping confirmation- nor did I get the upgrade.
This is a first in 30+ years.
Don’t want to throw any stones until I can make contact with a human being in Shopsmith.
I only have the 937-890-5197 number. I also sent an email- no response.
Is there any other way to reach someone? Will give em more time. It’s only been 7 months. Few more days won’t matter.
Tony
Customer Service
Moderator: admin
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JPG
- Platinum Member
- Posts: 35598
- Joined: Wed Dec 10, 2008 7:42 pm
- Location: Lexington, Ky (TAMECAT territory)
Re: Customer Service
Admin take note!!!! PM sent
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Goldie(Bought New SN 377425)/4" jointer/6" beltsander/12" planer/stripsander/bandsaw/powerstation /Scroll saw/Jig saw /Craftsman 10" ras/Craftsman 6" thicknessplaner/ Dayton10"tablesaw(restoredfromneighborstrashpile)/ Mark VII restoration in 'progress'/ 10E[/size](SN E3779) restoration in progress, a 510 on the back burner and a growing pile of items to be eventually returned to useful life. - aka Red Grange
╟JPG ╢
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Goldie(Bought New SN 377425)/4" jointer/6" beltsander/12" planer/stripsander/bandsaw/powerstation /Scroll saw/Jig saw /Craftsman 10" ras/Craftsman 6" thicknessplaner/ Dayton10"tablesaw(restoredfromneighborstrashpile)/ Mark VII restoration in 'progress'/ 10E[/size](SN E3779) restoration in progress, a 510 on the back burner and a growing pile of items to be eventually returned to useful life. - aka Red Grange
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chapmanruss
- Platinum Member
- Posts: 4526
- Joined: Tue Aug 26, 2014 8:16 pm
- Location: near Portland, Oregon
Re: Customer Service
Tony,
The phone number you listed is the only one I know of. Shopsmith USA has been working since the beginning of the year to get back up and running. One of the goals the new CEO Andrew Deutch announced at the beginning of the year in an interview with Scott Markwood of My Growth Rings was to get the orders filled that had been paid for and stuck in limbo when Shopsmith LP shut down last September. Keep trying to contact Shopsmith for a resolution.
The phone number you listed is the only one I know of. Shopsmith USA has been working since the beginning of the year to get back up and running. One of the goals the new CEO Andrew Deutch announced at the beginning of the year in an interview with Scott Markwood of My Growth Rings was to get the orders filled that had been paid for and stuck in limbo when Shopsmith LP shut down last September. Keep trying to contact Shopsmith for a resolution.
Russ
Mark V completely upgraded to Mark 7
Mark V 520
All SPT's, 2 Power Stations & Crafter's Station
Model 10ER S/N R64000 first one I restored on bench w/ metal ends & retractable casters.
Has Speed Changer, 4E Jointer, Jig Saw with lamp, a complete set of original accessories & much more.
Model 10E's S/N's 1076 & 1077 oldest ones I have restored. Mark 2 S/N 85959 restored.
Mark V completely upgraded to Mark 7
Mark V 520
All SPT's, 2 Power Stations & Crafter's Station
Model 10ER S/N R64000 first one I restored on bench w/ metal ends & retractable casters.
Has Speed Changer, 4E Jointer, Jig Saw with lamp, a complete set of original accessories & much more.
Model 10E's S/N's 1076 & 1077 oldest ones I have restored. Mark 2 S/N 85959 restored.
Re: Customer Service
Apparently Shopsmith doesn’t read these posts. Haven’t heard a word.
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HopefulSSer
- Platinum Member
- Posts: 680
- Joined: Sun Oct 03, 2021 6:07 pm
- Location: NC
Re: Customer Service
Generally speaking, no. This is almost entirely user-to-user
Greenie SN 362819 (upgraded to 520), Bandsaw 106878, Jointer SS16466, Speed Reducer 031391, Belt Sander SS48854
Mark V 510 51-014654
Mark V 510 51-014654
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HopefulSSer
- Platinum Member
- Posts: 680
- Joined: Sun Oct 03, 2021 6:07 pm
- Location: NC
Re: Customer Service
If you're on FB, try posting to the Shopsmith Owner's Group. I see official Shopsmith replies to comments there
Greenie SN 362819 (upgraded to 520), Bandsaw 106878, Jointer SS16466, Speed Reducer 031391, Belt Sander SS48854
Mark V 510 51-014654
Mark V 510 51-014654
Re: Customer Service
Appreciate being directed to the Shopsmith Owner Group on Facebook. Received a callback the same day.
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GetterDone
- Gold Member
- Posts: 405
- Joined: Sat Jul 20, 2024 3:45 pm
- Location: TN
Re: Customer Service
This is good news to hear.backhertz wrote: Sat May 02, 2026 1:17 pm Appreciate being directed to the Shopsmith Owner Group on Facebook. Received a callback the same day.
Dwayne
1st Shopsmith Machine= SS Mark V /Jan./1984
2nd Shopsmith Machine= SS Mark V / Mar./1984
3rd Shopsmith Machine= SS Mark V / Jan./1981
4th Shopsmith Machine = SS Mark V (510) 50th anniversary
5th Shopsmith Machine = SS Mark V (510) Dec. 1996
6th Shopsmith Machine = SS Mark VII (1963 ???)
7th Shopsmith Machine = SS Mark V / Nov. 1984 (Double Quill Bearings)
8th Shopsmith Machine = SS Greenie / 1956
Shopsmith headstock only/ From Shopsmith/ June 1957
1st Shopsmith Machine= SS Mark V /Jan./1984
2nd Shopsmith Machine= SS Mark V / Mar./1984
3rd Shopsmith Machine= SS Mark V / Jan./1981
4th Shopsmith Machine = SS Mark V (510) 50th anniversary
5th Shopsmith Machine = SS Mark V (510) Dec. 1996
6th Shopsmith Machine = SS Mark VII (1963 ???)
7th Shopsmith Machine = SS Mark V / Nov. 1984 (Double Quill Bearings)
8th Shopsmith Machine = SS Greenie / 1956
Shopsmith headstock only/ From Shopsmith/ June 1957